nvlddmkm.sys problem

Question

nvlddmkm.sys problem

Anonymous

Hello. While watching video or playing game, whole system suddenly freezes and does not react in any way. Current things on screen remains frozen. Also no sound. Only way is to restart the computer. Also, on rare occasions, there seems to be a slight second of strain on the system, while the sound glitch and returns to normal at same time. I'm not sure but all these problems started 2 weeks ago after i connected an SSD from my old computer. I removed SSD but problem persists.

As far as i can tell from event viewer, problem is with video card. When i check dump file, problem seems to be caused by "nvlddmkm.sys".

Dump File:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffb186d0f9c050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80368526730, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3218

    Key  : Analysis.Elapsed.mSec
    Value: 9300

    Key  : Analysis.IO.Other.Mb
    Value: 7

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 28

    Key  : Analysis.Init.CPU.mSec
    Value: 546

    Key  : Analysis.Init.Elapsed.mSec
    Value: 117962

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 109

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x116

    Key  : Failure.Bucket
    Value: 0x116_IMAGE_nvlddmkm.sys

    Key  : Failure.Hash
    Value: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

BUGCHECK_CODE:  116

BUGCHECK_P1: ffffb186d0f9c050

BUGCHECK_P2: fffff80368526730

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

FILE_IN_CAB:  123023-10734-01.dmp

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffb186d0f9c050
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000004

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffff9688`5377ea18 fffff803`593965ae     : 00000000`00000116 ffffb186`d0f9c050 fffff803`68526730 ffffffff`c000009a : nt!KeBugCheckEx
ffff9688`5377ea20 fffff803`59346b54     : fffff803`68526730 ffffb186`c0150010 00000000`00002000 ffffb186`c01500d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffff9688`5377ea60 fffff803`5933f68c     : ffffb186`c014d000 00000000`01000000 00000000`00000004 00000000`00000004 : dxgkrnl!ADAPTER_RENDER::Reset+0x174
ffff9688`5377ea90 fffff803`59395cd5     : 00000000`00000100 ffffb186`c014da70 00000000`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x4dc
ffff9688`5377eb10 fffff803`59395e47     : fffff803`4fd25440 ffffb186`d952baf0 00000000`00000000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
ffff9688`5377eb40 fffff803`4f2c46b5     : ffffb186`c8e98040 fffff803`59395e20 ffffb186`b6472c30 00000000`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffff9688`5377eb70 fffff803`4f3078e5     : ffffb186`c8e98040 00000000`00000080 ffffb186`b6491040 0000b885`0fc08400 : nt!ExpWorkerThread+0x105
ffff9688`5377ec10 fffff803`4f4064b8     : ffff9c81`e3e88180 ffffb186`c8e98040 fffff803`4f307890 3824548b`4890029b : nt!PspSystemThreadStartup+0x55
ffff9688`5377ec60 00000000`00000000     : ffff9688`5377f000 ffff9688`53779000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME:  nvlddmkm+10f6730

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

Followup:     MachineOwner
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2 answers

Answer 1

Anonymous

Removing drivers via DDU and reinstalling did not work. I got same freezes but this time had pulsating distorted sound.

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Answer 2

Hi, I am Dave, I will help you with this.

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install a slightly older version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.

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nvlddmkm.sys problem

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