Share via

My screen issue

Anonymous
2023-12-10T15:24:02+00:00

After shutting my laptop off I fell asleep and when I woke up I immediately checked if my laptop was running which it was to my surprise and after logging in I noticed that my full screen Fortnite window was still open and then pressed alt +f4 which then messed with my screen and only showed vertical white lines and green area. After hours of updating drivers along with windows and restarting my laptop I was finally able to see most of my screen apart from a now black section which I can’t interact with. I then opened task manager and selected file explorer and ended the task which gave me another black screen and now I have to wait for about 15 minutes before I can see the display.

Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

11 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 891.6K Reputation points Independent Advisor
    2023-12-10T16:31:25+00:00

    If that stripe is on your screen in BIOS or on the Dell screen before Widows boots up, then there is a hardware problem with the screen and it needs to be replaced.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-12-10T16:26:33+00:00

    It’s a dell inspiron 16 5630

    Was this answer helpful?

    0 comments
  3. DaveM121 891.6K Reputation points Independent Advisor
    2023-12-10T16:19:28+00:00

    The method varies from PC to PC, but usually you press the F2 key repeatedly on the laptop manufactures logo screen on startup to enter BIOS

    If that does not work, what is the make (Dell, Lenovo, Asus...etc) of your laptop?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-12-10T16:16:37+00:00

    How do I boot my laptop into BIOS?

    Was this answer helpful?

    0 comments
  5. DaveM121 891.6K Reputation points Independent Advisor
    2023-12-10T15:57:08+00:00

    Hi, I am Dave, I will help you with this.

    Are you sure your screen did not get a knock, or was the screen closed down on top of something, that looks like a hardware issue?

    Boot your laptop into BIOS, is that stripe visible on the screen in BIOS?

    Was this answer helpful?

    0 comments