Windows 7 freezes and restarts

shiva prasad 21 Reputation points
2021-05-24T12:51:31.247+00:00

My windows 7 pc works fine until i connected to internet after 10 minutes it freezes and restarts.
It happens when I start using my browser to use internet.my network drivers are up to date.i have updated recently.

Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. Carl Fan 6,881 Reputation points
    2021-05-26T09:41:08.47+00:00

    Hi,
    If it is freezing, you either have faulty network settings, or need to clear your browser cache.
    You can also bring up a command prompt using the “cmd” command, and type “ipconfig /release” and then “ipconfig /renew” to see if this resolves any conflicts.
    Then download the network driver from the manufacturer's official website and reinstall it.
    After that perform a clean boot.
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    For browser just like IE:
    IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl


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  1. Kapil Arya 8,461 Reputation points MVP Volunteer Moderator
    2021-05-24T14:01:45.65+00:00

    Hello, 

    Please run Network Adapter troubleshooter from Control Panel > Troubleshooting > View all. Let us know what it reports back. 

    Regards.


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