BitLocker key problem

Question

Hello!
There was a problem with BitLocker. After setting the administrator password in UEFI, the hard drive began to require a BitLocker password. Since my computer was connected to a Microsoft Account, the BitLocker key should have been saved to https://account.microsoft.com/devices/recoverykey. However, when I try to access the page, I only see the error "TraceID: lkFxKvjXMEW0508c.31.88 Something happened. Wait a bit, then try again. If this issue persists, contact us. " I have no other option to find the Bitlocker password, since it was not me or another person who set it.
Anyway, the question is, is this a problem with the site or is my key lost forever? I tried to access the site from another browser, as well as in incognito mode, and I see the same error. Trying to log in from another Microsoft account works and the page works fine.

Answer 1

Then it's an issue with the website. Please keep trying in a while.

Answer 2

I have enough of free space on OneDrive(around 95GB), so that shouldn't be the case

Answer 3

I would like to mention that it can also happen because of not having enough space on OneDrive. Please check it and clear some space. And then log into your account to get the BitLocker Key.

Answer 4

Hey there!

My name is Ravi, an independent advisor and expert user. I am happy to help you. :)

I understand you're getting a TraceID message.

It's a known issue. It usually happens when the site isn't able to fetch the BitLocker Key page properly. Hopefully, Microsoft will fix it soon.

In the meantime, it's better to try access the BitLocker key page once in a while.

Feel free to get in touch again if you have any additional questions.

Cheers,

Ravi