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error code

Anonymous
2023-12-07T20:05:19+00:00

When I tried to open the game Valorant after dowload a window popped up saying VALORANT.exe - Bad Image C:\Windows\SYSTEM32\XINPUT1_3.DLL is either not designed to run on Windows or it contains an error. Try installing the program using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.

Similar error happened when I downloaded some other games. May I know what should I do?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-12-08T03:15:49+00:00

    Hi, Connor W1

    Welcome to the MicroSoft Community. 

    The error message you're seeing is related to a Dynamic Link Library (DLL) file, specifically `XINPUT1_3.DLL`, which is associated with Microsoft DirectX. This file is used by many modern games and some graphics-intensive applications. The error might occur if the file is corrupted, outdated, or missing.

Here are some steps you can take to resolve this issue:

1. **Reinstall DirectX**: You can download the latest version of DirectX from the official Microsoft website and install it. This should replace any missing or corrupted DLL files: [Download DirectX End-User Runtime from Official Microsoft Download Center](https://www.microsoft.com/en-us/download/details.aspx?id=35 "www.microsoft.com")

2. **Update Graphics Drivers**: Outdated graphics drivers can sometimes cause issues with games. Make sure your graphics drivers are up-to-date. You can do this by visiting the official website of your graphics card manufacturer (NVIDIA, AMD, Intel, etc.) and downloading the latest drivers.

3. **Run System File Checker**: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. To run it:
    • Press "Win + X" and choose ‘Command Prompt (Admin)’ or ‘PowerShell (Admin)’.
    • In the new window, type ‘sfc /scannow’ and press "Enter".
    • The System File Checker will now check all the system files and replace corrupted files with a cached copy present in a compressed folder at “%WinDir%\System32\dllcache”.
      1. Reinstall the Game: If the above methods don't work, try uninstalling and reinstalling the game.
      Remember to restart your computer after performing these steps to ensure the changes take effect. If the problem persists, you might want to contact the game's support team for further assistance. If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

    Best Regards

    Martin | Microsoft Community Support Specialist

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