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Computer crashes when i exit game

Anonymous
2023-12-20T11:56:17+00:00

I have just installed elite game on computer using Steam.

The game plays perfectly but everytime i exit back to desktop my PC crashes to a blue screen.

My system is HP elitebook

AMD ryzen 3 pro 2300U

Radeon Vega GFX

12GB RAM

Windows 11

I've had a look at the mini dump file. There is a mention of audiodg.exe process in the log. Not sure if this is refering to the cause of the crash? Copy of the dump file below.

I've updated all audio and video drivers.

I don't play many games but i've not had this problem before.

Any advice appreciated

Thanks

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  audiodg.exe

STACK_TEXT:  
fffff98b`4d228c00 fffff807`4b20ab9e     : fffff98b`4d2296e0 fffff807`785c6134 fffff98b`4d2291e0 ffffa409`5cb13550 : nt!RtlRaiseStatus+0x4f
fffff98b`4d2291a0 fffff807`786438b0     : 00000000`00000000 00000000`00000000 fffff807`78759c70 00003714`00000004 : nt!purecall+0xe
fffff98b`4d2291d0 00000000`00000000     : 00000000`00000000 fffff807`78759c70 00003714`00000004 fffff807`00000000 : CHDRT64+0xe38b0
Windows for home | Windows 11 | Performance and system failures

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  1. David-M 114.8K Reputation points Independent Advisor
    2023-12-20T13:56:18+00:00

    The minidumps only mention your laptop's audio driver as the cause of the crashes.

    When updating the drivers, did you use Device Manager? Or did you download and install the latest version available from the HP website?

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  2. Anonymous
    2023-12-20T14:42:08+00:00

    Quick update

    I checked HP website. Apparently all drivers are ok and up to date. I downloaded and installed latest audio driver again just in case.

    The game still crashes when i exit. If i am in full screen mode the screen goes black and freezes. I have to hold down power button to reboot. I don’t get a mini dump file when this happens.

    If i am in a window mode the PC crashes to blue screen when i exit. I then get a mini dump file

    Link for the latest mini dump is here:

    https://drive.google.com/file/d/1-04sb-dnp9zzduzlu3KV9CvU3_hqMw9v/view?usp=drive_link

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  3. Anonymous
    2023-12-20T14:03:56+00:00

    I used device manager. Guess I try hp website ?

    Thanks

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  4. Anonymous
    2023-12-20T13:40:42+00:00

    Thanks David

    Uploaded 4 mini dump files

    https://drive.google.com/file/d/1gYJmCPu5VaaWr349BRgowsJdJIDXq3La/view?usp=sharing

    Apreciate your help

    Ian

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  5. David-M 114.8K Reputation points Independent Advisor
    2023-12-20T12:27:20+00:00

    Hi. I'm David, and I'm happy to help you.

    Send the minidump files.

    These files are in "C:\Windows\Minidump".

    Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

    Post the link to the ZIP file here so I can have a look.

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