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BSOD: system_thread_exception_not_handled What failed: RTKVHD64.sys

Anonymous
2023-12-13T12:59:44+00:00

Hi, I have just had a couple of my users which a BSOD with the error:

system_thread_exception_not_handled
What failed: RTKVHD64.sys

I have the Memory.dmp file, can anyone open it and see what may have caused the issue?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-12-13T16:14:10+00:00

    Hi,

    Uninstalling completely is what I recommend. Run Windows update afterwards to find a copy.

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  2. Anonymous
    2023-12-13T13:56:16+00:00

    Hi Sumit, Thank you, I will try this.

    Is it worth updating the driver or just uninstall completly?

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  3. Anonymous
    2023-12-13T13:39:35+00:00

    Hi Ranjster,

    I'm Sumit, here to answer your query at the Microsoft Community.

    It is related to your Audio driver.

    Remove the driver completely:

    https://answers.microsoft.com/en-us/windows/for...

    Afterward, download an older version of the driver from the manufacturer.

    Install it and see if the issue resolves.

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