Update Object Activity in Orchestrator Runbook

Question

I am trying to update the response from a web-service call to the Incident form via Orchestrator Runbook. So am using the "Update Object" activity for this purpose. It throws some error as i am trying to update the response in one of the used empty field.

A sample response from the Web-service call.

PFA the property details of the update object.

Answer 1

@jansi rani krishnan ,

if the ResponseObjectResult should be updating the Alternate Contact Method you need to add this in the activity ;-):
Right-click in the field right of the Alternate Contact Method
Choose Subscribe -> Published Data -> Run .Net Script activity -> Select ResponseObjectResult

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Hi @jansi rani krishnan ,

The Object Guid is SCSM internal object guid of an existing Incident Record (Not the IR1234 Id, its a Guid)

To get the Object Guid of an SCSM Object you can use the Subscribe -> Published Data -> SCObjectGuid of a Get-Object or Monitor-Object the contains the SCSM Incident Object details.

The ResponseObjectResult of the Run.Net Script activity can be stored in an Incident property/field you can select by clicking on the Select optional fields. For instance in the Description property of the IR.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten