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Does Security Intelligence Update for Microsoft Defender Antivirus cause my Windows 11 laptop to go black screen?

Anonymous
2023-12-27T17:50:34+00:00

Every time I have my laptop suddenly going black screen or just not open after I put it on Hibernate Mode, I just go to Windows Security to see if there are any updates and "Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.403.1211.0) - Current Channel (Broad)" always pops up when my laptop screen happened to go black.

Is that why that happens? And are there any solutions to never get a sudden black screen ever again?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-12-28T09:39:32+00:00

    Hello and welcome to Microsoft Community

    According to your description, your computer will appear a black screen with error messages, this seems to be a coincidence, in fact, there is no necessary connection between them, you can try to update all the motherboard drivers, if the problem still occurs, we recommend that you can test your computer's motherboard for problems.

    We hope the above information is helpful to you, if you have any questions, you can always give us feedback.

    Kirito|Microsoft Community Support Specialist

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