PC Randomly Crashing

Question

Hi,

My PC has been randomly crashing and rebooting itself at random times, most often when I'm gaming.

All of my monitors go black and suddenly the GPU fans will max themselves out before the PC restarts itself. It started off as a once a fortnight occurance then was happening multiple times a day. Restricting myself to one monitor helped at first but then no longer helped. I eventually uplugged the power cables from the GPU and replugged them all back in which stopped the daily occurances, but now a week later it has started happening again.

Sometimes as well when the PC is not doing anything, the screens will all go black but the GPU fans will not increase, and it takes a lot longer for the PC to force restart itself, generally I force reboot it.

Happens regardless of what/how many monitors are plugged in. Today I was watching a movie on my TV and the TV keeps going black then turning back on with the HDR symbol, not sure if the HDR is just turning itself off/on or what. I tried a Win + Ctrl + Shift + B but this caused a blue screen.

Any help would be appreciated. I have .dmp files that have been generated as well but don't see an option here to attach files.

Answer 1

I am not familiar with the versions of the drivers they release for each graphics card model, try a version that is maybe 3 months old

Answer 2

No worries Dave!

Do you know what specific version is more stable?

Also when I google DDU there's a few options, is there a preferred one?

Answer 3

Sorry, I was offline.

Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.

Answer 4

Hi Dave,

I've added the minidumps to a onedrive folder Minidumps

Answer 5

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.