Microsoft-Windows-Kernel-Power

Question

Hello,

so my system crashed lately and i want to know why, can someone help me out with that?

Event Viewer :

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /><EventID>41</EventID><Version>9</Version><Level>1</Level><Task>63</Task><Opcode>0</Opcode><Keywords>0x8000400000000002</Keywords><TimeCreated SystemTime="2023-12-25T14:47:02.4625839Z" /><EventRecordID>10301</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="8" /><Channel>System</Channel><Computer>amine-pc</Computer><Security UserID="S-1-5-18" /></System>
• <EventData> <Data Name="BugcheckCode">340</Data><Data Name="BugcheckParameter1">0xffffe78e50df4000</Data><Data Name="BugcheckParameter2">0x0</Data><Data Name="BugcheckParameter3">0x0</Data><Data Name="BugcheckParameter4">0x0</Data><Data Name="SleepInProgress">0</Data><Data Name="PowerButtonTimestamp">133479889987985760</Data><Data Name="BootAppStatus">0</Data><Data Name="Checkpoint">0</Data><Data Name="ConnectedStandbyInProgress">true</Data><Data Name="SystemSleepTransitionsToOn">0</Data><Data Name="CsEntryScenarioInstanceId">4</Data><Data Name="BugcheckInfoFromEFI">true</Data><Data Name="CheckpointStatus">0</Data><Data Name="CsEntryScenarioInstanceIdV2">4</Data><Data Name="LongPowerButtonPressDetected">false</Data><Data Name="LidReliability">false</Data><Data Name="InputSuppressionState">0</Data><Data Name="PowerButtonSuppressionState">0</Data><Data Name="LidState">1</Data></EventData> </Event>

here is the drive for the dmp files i found on my computer : https://drive.google.com/drive/folders/1aVVkidaOVd0IdGuRFQF4ULjFE6WUAw7p?usp=sharing

Answer 1

Glad to help!

Answer 2

Thanks for the response.

I was wondering why my system didn't generate a dmp file for the error i captured in the event viewer; i was already aware of the other dmp files and I installed the recommended nvidia driver by my computer's manufacturer (but without the DDU utility) before the error in question appeared (look at the xml file).

I have just used the utility to completely reinstall the nvidia driver and hopefully that would do.

Thanks again.

Answer 3

Hi, I am Dave, I will help you with this.

Your minidump files all indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.