Mousewheel has a problem

Question

Dear Mr/Mrs,

About one and a half year ago I became your Wireless 900 Desktop set. I works good, but since some time the scrollwheele of the mouse is not working good anymore. When I try to scroll down, it tries to scroll up and opposite the same. So works not fine when surfing the internet or when working in large Word documents. The rest of the mouse and the set (included keyboard) works still great.

I think I have no guarantee anymore, but I'm sad I can no longer use my mouse normally. It's a sin to throw the whole set away. What to do about this? Hope to hear from you. Thank you in advance for your reply.

Best regards,

Landon Boonstra

(Bangkok, TH)

@ ___@___.___

Answer 1

Yes, I am able to change the direction through the software, but the problem still persists. So, I am thinking it looks like a hardware problem. You have another suggestion on how to solve my problem?

Answer 2

Thank you.

So, were you able to change wheel direction using the Software?

I wonder if it is a hardware fault

Answer 3

I have downloaded the software, but the problem still persists sadly. Hope you have more solutions.

Answer 4

Hi Landon,

I'm Sumit, here to answer your query at the Microsoft Community.

Please install the accessory software from the following page:

https://support.microsoft.com/en-au/topic/mouse...

Are you able to change the wheel behaviour from the Software?

Please update us on your progress.