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Windows shuts down randomly while asleep.

Anonymous
2023-12-11T01:38:27+00:00

Hello, I am operating on a Asus ROG Zephyrus M16 2023 with Windows 11. I have this version GU64VI.312
So Windows goes to sleep randomly while asleep, it happened multiple times but I could never find a pattern or a recursive reason for that, literally random.
I have tried hundreds of times all the combinations in windows power plans, it did not make any difference.

In the Event Viewer I get Kernel-Power errors 41 but without any BugCheck code error.
Everything is up do date, everything was reset to default settings, no overclocking, no overheating. The machine corrects completely fine except that, even sometimes it goes to sleep and hibernation without any issue.
I also tried to run all possible troubleshooting. I ran multiple times sfc, chkdsk, dism, memorydiagnostic. I checked for faulsy PSU, ssd erros.

Nothing, everything seems to be working fine except on some random sleeping state.

On my sleepstudy report I see a abnormal shutdown after a standby state, at the same time the kernel-error 41 occurs and the laptop shutsdown.

Here are some screenshots attached.

If anyone has an idea to help me I'd be pleased to hear it.

Thank you very much!

Windows for home | Windows 11 | Sleep and Power on, off

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  1. Anonymous
    2023-12-11T20:36:21+00:00

    Okay, I hope it totally fixes the issue.

    Please keep me posted.

    Good luck!

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  2. Anonymous
    2023-12-11T20:31:36+00:00

    Okay, thank you Paul, I'll probably do that at the end of the week and keep you updated.

    Have a good day.

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  3. Anonymous
    2023-12-11T19:23:25+00:00

    Yes, it is almost the same. The only difference is that you can keep your apps, files, and settings in Repair install but you can choose the option "Nothing" if you don't want to keep them.

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  4. Anonymous
    2023-12-11T03:56:56+00:00

    Hi Paul, thank you for your reply.

    Would it be the same if I fully reset Windows ? Since it is a new laptop I haven't transferred my data yet so it doesn't bother me.

    Thank you.

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  5. Anonymous
    2023-12-11T02:36:32+00:00

    Hi,

    I'm Paul and I'm here to help you with your concern.

    Since you have tried most of the solutions, I will now recommend that you try to repair Install Windows 11 with an In-place Upgrade to fix the system.

    You can follow the guide from the link below.

    https://answers.microsoft.com/en-us/windows/for...

    I hope this helps. Feel free to ask back any questions and keep me posted.

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