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This device cannot be started. (Code 10) - Intel® Dual Band Wireless-AC 7265

Anonymous
2023-12-29T00:05:15+00:00

Hello,

Please advise me about a non-functional WiFi card Intel® Dual Band Wireless-AC 7265 , the windows system does not turn on the card and reports the error code 10 (in Ubuntu everything runs without problems), I have installed the latest drivers and the latest windows updates.

Thank you

Petr

Device PCI\VEN_8086&DEV_095B&SUBSYS_52108086&REV_99\4&768f8d3&0&00E2 had a problem starting.

Driver Name: oem142.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Service: Netwtw04

Lower Filters: 

Upper Filters: vwifibus

Problem: 0xA

Problem Status: 0xC0000001

Device PCI\VEN_8086&DEV_095B&SUBSYS_52108086&REV_99\4&768f8d3&0&00E2 had a problem starting.

Driver Name: netwtw04.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Service: Netwtw04

Lower Filters: 

Upper Filters: vwifibus

Problem: 0xA

Problem Status: 0xC0000001

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-12-30T05:59:51+00:00

    Hello Petr Fatina.

    Welcome to Microsoft Community.

    Regarding to your information I assume that you can't use your Wifi in the Windows system.

    Based on your description, it seems that your WiFi functions normally on a Linux system but not on Windows,

    which likely indicates a driver issue.

    However, some users have reported that releasing the static electricity from the computer itself may also solve this problem.

    Therefore, you can first try disconnecting all power sources and peripherals from your computer, then press the power button for

    one minute before restarting the system.

    If this doesn't work, you can try completely removing the driver using the tool provided by Intel and then reinstalling it.

    Additionally, performing an In-Place Upgrade to ensure that the issue is not caused by corrupted system files is also a worthwhile

    troubleshooting step.

    Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for... (intel.com)

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    Disclaimer:  Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

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