BIOS error after update

Question

Hi

I have fresh PC with Win 11.

After prompt for drivers updates my PC I click for update of BIOS as well and my PC stopped working. I just see error message with no ID:

unsupported memory populations/installation configurations

See pic attached.

I cannot boot and get into BIOS menu, none key work

Hard restart does not help. Still see juat error message.

I tried BIOS recovery (win+b) but after it finished I see again error message

I tried to boot BIOS from USB (i just plugged in and start PC but nothing happened

Answer 1

Hello,

Thank you for your reply and providing Information.

I can understand your situation , From the problem description it looks there is some issue with your Computer hardware internally after BIOS upgrade, Kindly reach out to your Computer's manufacture or vendor support to get further assistance to resolve this issue.

Best Regards,

Prakash

Answer 2

Dear Prakash

I cannot acceess BIOS menu with none.F keys nor ESC.

I see message in blue as follows and then PC switch off

Unsupported memory populations/instalations configurations

Request to populate exact same memory part in each config

-memory only populate on ChaDIMM1+chaBDIMM1

What can I do to restore back before update?

I have PC one day, no restore point created. How can I reinstall it?

Thanks

Marek

Answer 3

Hello,

Thanks for reaching out! I'm Microsoft user like you.

I can understand you are facing some issues with BIOS not accessible.

Somehow I can not see your screenshot attached.

Please turn off your Laptop or Computer completely and remove power cables from wall jack.

Wait for some time then turn On your computer and keep Press F2 to go into BIOS mode.

In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

Best Regards,

Prakash