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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENT%3C/text%3E%3C/svg%3E)
Hello
I made the settings related to imap in exchange and I made all the settings related to dns, both in internal and external dns, but the problem is that when I try to connect to imap with Outlook, it recognizes the user and the mailbox, but every time It asks me for a username and password, although I enter the username and password correctly, but it does not contact the exchange via imap.
Thanks for guiding me.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Hi @navid Talesh ,
Could you share some screenshots about how you configured the account in Outlook after obfuscating all personal information involved?
Below are the settings I used and it works fine at my end. You can compare it with yours and see if there's any difference.
Furthermore, in case the issue is with the cached credentials stored on the machine, it's recommended to clear all stored credentials that have "outlook" in the name via Windows Credential Manager and see how it goes:
If the issue persists, please test your account by clicking the Test Account Settings button and check if there would be any error messages which could help troubleshoot:
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Hello
I sent you pictures of the steps. In the last image, after entering the password again, the box that appears in the fourth photo asks me for the password again.
It seems that he has a problem in approving the user.
Hi @navid Talesh ,
Please try changing the port number for SMTP to 587 and see if it works:
By the way, as there were some personal email addresses included in your last image, I've just edited your post to remove them to protect your privacy informaiton.
hi yukisum
I replaced port 25 with port 587, but the result did not change
Hi @navid Talesh ,
How about starting from scratch using the settings above with a new Outlook profile?
If it still doesn't work, please try keeping using port 25 for SMTP, but clear the checkbox of "My outgoing server(SMTP) requirs authenticatin":
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Hi @navid Talesh ,
I am following up to confirm if you have managed to configure the imap account. Feel free to post back should you still need further help on this.
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