BSOD WHEA_UNCORRECTABLE_ERROR GenuineIntel.sys Code 124 PCIEXPRESS_COMPLETER_ABORT_IMAGE

Question

Moved a hard drive from 1 PC to a new one w/out a hard drive. Old machine was old HP w/ AMD A8 processor and Nvidia GTX 1050 Ti graphics, new one is Dell XPS-8900 with Core i7 and GTX 960 Nvidia graphics. OS is Windows 8.1 Pro Media Center Edition.

Had no issues, originally, but machine suddenly started kicking the WHEA upon playing EA games like Battlefield 3 and other games like Nations at War, after running some Windows cleaning and enhancement apps. Have since contacted that vendor and can't find any of that product's features at fault.

Machine has always booted w/out issue. Drivers for the GTX 960 on the new Dell machine were a little sketchy, but finally found a stable release. Have gone to Dell support page & loaded in all drivers that appear to be needed, including chipset drivers, but a couple of items that had ? symbols on Device Manager stated that the XPS 8900 isn't qualified to load that driver...like PCI-related items in "Other Devices".

Machine also will not wake up from monitor sleep, if left for over an hour or so. Power plan is set to Balanced, turn off HD never, monitor off after an hour, and the PCI Express latency advanced power feature is turned off.

No matter what I do, the debug files remain the same, pretty much. I haven't gone thru the Intel support assistant procedure yet, to see if it can recommend a chipset driver update, but will do that.

Dell Diagnostics find no issues. I did get the blinking orange LED that stated that memory was bad. I found that leaving 1 of the slots blank allowed machine to boot. I finally ended up replacing all 4 slots with new memory, the Hyper X memory, & it boots fine. Power supply tests good. I have reseated everything but the processor. It has one of those giant finned cooling pieces on it, no fan.

I also found one of the small drum-shaped silver pieces (with blue stripe) from the motherboard, that has 2 pins that likely solder in to the motherboard somewhere, and has several numbers printed on top of it, at the bottom of the XPS's case, loose. Didn't notice it until just yesterday, so unclear when it got there, or if it's even from this machine.

Finally, yes, I know 8.1 Pro is not recommended, so this HD still has the free Windows 10 update available. Happy to do that.

Will post this question, then attach latest debug details.

Answer 1

Good day, Sir Bill. Purchased the Dell machine w/out an OS & hard drive. Good question on licensure...how might one find out if it was OEM vs. Retail? Had the other machine so long I truly can't remember where we purchased it. Indeed likely was an HP factory install on that box. Very bizarre that everything worked so well in testing, beyond the WHEA & idle wake-up issue.

Did notice that PC Settings>PC and devices>PC info shows it's still an HP p6-2310.

Will upgrading to Windows 10 Professional using the DLA option, resolve the issue?

Seems that's my last step. I'm noticing that any chipset drivers I try to install from the Dell support page for the XPS 8900, even the Intel Driver and Support Assistant, and the Intel Processor Diagnostic Tool...none will install because it states the system is not "adequate" or doesn't meet "minimum requirements" to install the software. Perhaps it sees something indicating it's still an AMD-powered box.

Greatly appreciate the speedy and informative reply you provided on this, sir.

Answer 2

1. You are taking a hard drive with installed HP Drivers and putting it in a Dell machine. which uses different drivers.

8.1 is good, but.....

2. What License was the operating system in the HP?

If OEM preinstalled, you can not transfer it.

Has to be Retail Licence to transfer it.

Answer 3

Also had a SoundBlaster audio card on prior machine, though that might be contributing, since it's a PCI-e device, but installed it w/out issue on new Dell machine & it performs flawlessly.

Answer 4

I also went thru Dell BIOS, looking for anything awry there, ended up restoring defaults.

Answer 5

************* Preparing the environment for Debugger Extensions Gallery repositories ************** ExtensionRepository : Implicit UseExperimentalFeatureForNugetShare : true AllowNugetExeUpdate : true AllowNugetMSCredentialProviderInstall : true AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.047 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25921.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Admin\Downloads\101723-6015-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 9600.20778.amd64fre.winblue_ltsb_escrow.230105-1521
Kernel base = 0xfffff801`f7a1c000 PsLoadedModuleList = 0xfffff801`f7ce16b0
Debug session time: Tue Oct 17 09:05:31.448 2023 (UTC - 4:00)
System Uptime: 0 days 0:49:59.955
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols

Loading unloaded module list
...........
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`f7b5b0c0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff801`fa0a7e10=????????????????
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffe00143bc5038, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 4296

    Key  : Analysis.Elapsed.mSec
    Value: 7850

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 1531

    Key  : Analysis.Init.Elapsed.mSec
    Value: 14204

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 78

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: c

    Key  : Dump.Attributes.InsufficientDumpfileSize
    Value: 1

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.RequiredDumpfileSize
    Value: 0x56f7cf5a

    Key  : Failure.Bucket
    Value: 0x124_4_GenuineIntel_PCIEXPRESS_COMPLETER_ABORT_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {7d9951f4-8dcc-3f76-f8f0-5824eff6b376}

    Key  : Hypervisor.Enlightenments.Value
    Value: 0

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 0

    Key  : Hypervisor.Flags.ValueHex
    Value: 0

    Key  : WER.OS.Branch
    Value: winblue_ltsb_escrow

    Key  : WER.OS.Version
    Value: 8.1.9600.20778

BUGCHECK_CODE:  124

BUGCHECK_P1: 4

BUGCHECK_P2: ffffe00143bc5038

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  101723-6015-01.dmp

DUMP_FILE_ATTRIBUTES: 0xc
  Insufficient Dumpfile Size
  Kernel Generated Triage Dump

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffff801`fa0a7e08 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_4_GenuineIntel_PCIEXPRESS_COMPLETER_ABORT_IMAGE_GenuineIntel.sys

OS_VERSION:  8.1.9600.20778

BUILDLAB_STR:  winblue_ltsb_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 8.1

FAILURE_ID_HASH:  {7d9951f4-8dcc-3f76-f8f0-5824eff6b376}

Followup:     MachineOwner
---------