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Getting a Blue Screen / WHEA_UNCORRECTABLE_ERROR playing games

Anonymous
2023-10-01T16:41:50+00:00

So far this issue has only occurred while playing games. It has happened while playing League of Legends and They Are Billions, not sure if the game matters. While playing the games, my computer crashes and gives me the blue screen with the :( face and says the "WHEA_UNCORRECTABLE_ERROR" below the sad face, and makes a brrr sound through my speakers.

Specs;

AMD Ryzen 7 5800x 3.8 GHz 8-core Processor | MSI B550-A Pro ATX AM4 Motherboard | TEAMGROUP T-Force Delta RGB 32 GB (2 x 16 GB) DDR4-3600 CL18 Memory | Western Digital Caviar Blue 1 TB 3.5" 7200 RPM Internal Hard Drive (x2) | Silicon Power P34A80 1 TB M.2-2280 PCle 3.0 X4 NVME Solid State Drive | Corsair RM850x (2018) 850 W 80+ Gold Certified Fully Modular ATX Power Supply | I have a few Lian Li fans and a liquid cooler

What I've Tried;

I updated the drivers in my GPU through windows and through GeForce Experience. There was a new driver but the crash still happened afterwards. Checked other, but not all, PC parts for drivers through the websites instead of windows. One of them being the motherboard, downloaded new Chipset/Driver. Moved to reinstalling League of Legends and repairing it, thinking it was the game causing it, crash happens. Play a different game, They Are Billions (isn't multiplayer), but it still crashed. I checked for a windows update and didn't have one. Did lite research online and multiple websites said it's probably something to with the GPU. Today I used Display Driver Uninstaller to get rid of potential old drivers, while in Safe Mode, and then redownloaded the newest driver from GeForce Experience. Crash happened. Currently on Windows 10 Home. I don't know how to access files from the crashes, if there are reports somewhere on my PC.

Windows for home | Windows 10 | Performance and system failures

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3 answers

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  1. Anonymous
    2023-10-07T02:08:45+00:00

    An update; I was on a zoom call for school and my computer crashed twice with the same error code and blue screen restart. My tutor advised unplugging my webcam to see if that helped. My computer didn't crash anymore for the rest of the call. Not sure if this helps but it's the first time it happened outside of playing video games. Hope to hear from you soon!

    Edit: Haven't checked to see if there are new/more minidump filles but can check tomorrow

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  2. Anonymous
    2023-10-01T18:40:48+00:00

    Hello Dave! Thanks for the speedy reply. I forgot to mention the graphics card, if it matters. It's a NVIDIA GeForce RTX 3080 Ti.

    Here is the link for the minidump files.

    Minidump.zip

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  3. DaveM121 891.6K Reputation points Independent Advisor
    2023-10-01T18:14:52+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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