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problem installing KB5031455

Anonymous
2023-11-12T15:13:18+00:00

in windows 11 home, i am having problems installing the update KB5031455. It downloads with no problems. Several attempts at installing fails. It reaches about 35% then my computer says something to the effect: " Something went wrong, and not to worry, it is reversing the changes made" It then undoes what part of the install made changes to.

I've tried what David-M's post says about renaming the appropriate folder etc. It doesn't correct the problem.

the link to install it manually shows me a different KB number. How do I install KB 5031455 manually? Or what other recourse do I have.

I read i cannot upgrade to the next windows 11 unless i have KB5031455.

Thanks for your prompt response.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2023-11-12T15:49:54+00:00

    Hello Ali! My name is Abdullah, and I will assist you today.

    I am sorry to know that you are experiencing this issue. When was the last time the update worked fine for you? Please follow the article below to troubleshoot the Windows update if you have not done so far:

    https://support.microsoft.com/en-us/windows/win...

    Please follow the steps below:

    1. Click on the Windows button, type Windows PowerShell and open it as Admin.
    2. Type the below commands one by one and then press the Enter button on your keyboard:

    net stop bits

    net stop wuauserv

    net stop msiserver

    net stop cryptSvc

    1. Close the PowerShell.
    2. Click on the Windows button and type Run, open it then type the below sentence and press Enter:

    %windir%\SoftwareDistribution

    1. Once the folder is opened, please select all then delete them.
    2. Close the folder.
    3. Click on the Windows button and type Windows PowerShell and open it as Admin.
    4. Type the below commands one by one and then press the Enter button on your keyboard:

    net start bits

    net start wuauserv

    net start msiserver

    net start cryptSvc

    1. Restart your computer and check if the updates can be installed now.

    If the above method doesn't work for you, let us enter and check the below commands in Command Prompts and see if they find and repair any corrupted system files in case there are corrupted system files and they run your computer in this issue:

    1. Click the Start/Windows button and type Command Prompt > Run it as administrator.
    2. System File Checker:

    sfc /scannow

    1. Checking the system health:

    Dism /Online /Cleanup-Image /CheckHealth

    1. Scanning the system health:

    Dism /Online /Cleanup-Image /ScanHealth

    1. To restore the system health:

    Dism /Online /Cleanup-Image /RestoreHealth

    Note: Please run them one by one and once completed all of them, please reboot/restart your computer.

    Alternatively, since you searched for the manual update, and it didn't show up, I am sharing the link. You can try to download and install the update manually from the below link, please download the one that shows on your Windows update window:

    https://www.catalog.update.microsoft.com/Search...

    Thank you.

    Best,

    Abdullah

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