Share via

Not getting expected Internet speed

Anonymous
2023-11-09T02:38:41+00:00

I pay for gigabit internet with my internet provider and on my Dell OptiPlex 790 desktop computer, I am not getting close to the expected speed. I understand the speed will not be exactly a gigabit but I have been told to expect at least 700 mbps download. The computer is hard wired into the back of the router. I plugged my laptop into the back of the router and got over 900 mbps download.

I believe I have seen speeds of over 900 on the desktop computer before. I ran a test on speedtest.net which came back at 692.85 download and then on Google's speed test which came back at 197.1 download.

I have tried other Ethernet cables and my ISP sent a technician who determined the expected speed is coming into the home. Please let me know if there are any steps I can try. I appreciate any assistance that can be provided.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-09T06:12:42+00:00

    Hello,

    Thanks for reaching out! I'm Microsoft user like you.

    I can understand you are facing some issues with Internet speed.

    I believe there is no change required from your end in your Computer as you are using Wired connection having 1 gbps LAN port and speed is completely depends on Network or ISP end.

    Your Internet service provider look into it.

    Hope this helps.

    In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

    Best Regards,

    Prakash

    Was this answer helpful?

    0 comments