"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f"; BugCheck: 1001 / Eventlog: 1101 / Kernel-Power: 41 (63) / EventLog: 6008

Question

Hi

I have a long-going issue maybe since time I've updated my hardware but kept the old Windows 10.

My old rig was: ASUS B85M-G / 4770K / 16Gb 1600Mhz / R9 280
My new is MSI B550M Mortar MAX Wi-Fi / 5600X / 32Gb 3600Mhz (XMP1) / RTX 3060

My PC never shuts down or sleeps by itself, but when I DO put it to sleep (or it goes to sleep by the timeout) is occasionally - about 50-75% the time - simply turns off the screen while still being powered on. In other words, the OS is off but the mobo itself is still running for about 3-5 minutes and then it finally powers off completely. The OS of course sees it as an unexpected shutdown - it wanted to go to sleep, not to be killed - hence the following errors in a descending order, from last to first:

1	Error	10/10/2023 17:01:43	BugCheck	1001	None
2	Error	10/10/2023 17:01:33	Eventlog	1101	Event processing
3	Critical	10/10/2023 17:01:22	Kernel-Power	41	(63)
4	Error	10/10/2023 17:01:32	EventLog	6008	None

And the general for each one:

1. The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffcf8255315120, 0xffff9286d308f810, 0xffffcf826ac4dde0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 103c2e4d-575a-4229-8be6-9df289519189.

Audit events have been dropped by the transport.  0

3.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

4.

The previous system shutdown at 4:25:26 PM on ‎10/‎10/‎2023 was unexpected.

And the details for each one:
1.

2.

3.

4.

I've tried so far:

1. sfc ;
2. DISM ;
3. Reparing OS from a USB drive (created via the official Media Creation tool) ;
4. Removind old AMD/Nvidia drives via DDU ;
5. Reinstalling all AMD mobo drivers.

I didn't try the safe mode though, but since the issue is not 100% there, it would be a nightmare to test this. I'd better get you some dump or something like that. By the way C:\WINDOWS\MEMORY.DMP is NOT here.

I don't wanna disable XMP or any kind of overlocking (PBO downvolting, may I say, not OC by itself - tested in Prime95 multiple times) because it's ridiculous. MSI supports advices me to update my BIOS but it's quite dangerous and I'm not 100% sure it's gonna address the issue.

Windows version is the latest: Windows 10 Pro N 22H2 19045.3516 Windows Feature Experience Pack 1000.19052.1000.0

Answer 1

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

Answer 2

101023-12187-01.7z

Thanks! Looking forward your advice

Answer 3

Your minidump file indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash, there is nothing else indicated.

I understand you have already used DDU to remove the Nvidia drivers, the best option is to do that again, and try installing a few older versions of the Nvidia drivers to try to find a version that is stable on your system, they are more stable than the latest version that Nvidia provide.

Answer 4

Wow, well, I was expecting that. I've read about that issue and for some people it really was the Nvidia driver. Could it be ReBar though?

And I'm guessing I'm gonna have a fun time downloading a bunch of old drivers...

Answer 5

I do not understand your first question, please provide some more detail on that