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Windows 11 stuck in boot loop

Anonymous
2023-11-22T14:57:09+00:00

When starting the computer the system hangs up in a reboot state (Pass bios as expected but the screen does not update with Windows loading gif).
When shutting down manually and starting again the system starts normally. I've already tried to run the restore tool.

Also, the system seems to have random crashes against the night light mode and some random audio failures.

System info

Ryzen 5 7600 x

Rx7800xt

32gb DDR5 @6000Mhz

Windows for home | Windows 11 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2023-11-23T08:41:34+00:00

    Sorry, i was offline.

    Your data indicates many problems.

    You seem to have an app named Fam Control installed on your PC, uninstall that software,

    Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

    Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

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  2. Anonymous
    2023-11-22T20:54:25+00:00

    Hey,
    The minidump seems to not correlate with the issues, I also added some events from the event viewer.

    dump.zip

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2023-11-22T15:31:38+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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