Microsoft store not working

Question

i tried to reinstall but is always have error , even troubleshoot cannot find problems
error 0x80073D02: Unable to install because the following apps need to be closed

Microsoft.Windows.StartMenuExperienceHost_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy.

NOTE: For additional information, look for [ActivityId] 336cb8d0-1714-0003-26b9-70331417da01 in the Event Log or use

the command line Get-AppPackageLog -ActivityID 336cb8d0-1714-0003-26b9-70331417da01

At line:1 char:38

• ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...

•             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
  

  • CategoryInfo : NotSpecified: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], Exception
  • FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

Answer 1

Please try this if it helps.

Please make sure to uninstall the Microsoft Store and Xbox app first.

**Uninstall the Microsoft Store app:

Press Windows key + X

Click and Run Windows PowerShell as Administrator. Copy and paste the command below then press Enter.

get-appxpackage *WindowsStore* | remove-appxpackage

**Uninstall the Xbox app

Open Settings then select Apps

Under Apps and Features, find Xbox app

Click it then Uninstall

Once the two apps are uninstalled, install the Xbox app from the link below

https://aka.ms/XboxInstaller

Restart your computer then open the Xbox app

This will prompt to install the Microsoft Store app

Please check if the issue persists.

Kindly let me know if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

i tried all the method but nothing happen , is still show the title something bad happend and when click to the collections tab in microsft store is crask so i think the problems is the mcstore

Answer 3

Thank you for updating me with that information. I apologize that this did not resolve the issue.

**Press Start then search ""Internet Options"

Select the "Advanced" Tab

Scroll down the list until you see "Use SSL/TLS"

Unselect SSL 3.0 and TLS 1.0 and 1.1

Select TLS 1.2 and TLS 1.3 (if available)

Click Apply then OK

Restart your computer

**Turn off Proxy

Open Internet options > Connections > Lan settings

Turn off "Automatically detect settings"

Restart your computer

If it is already Turned off, please put a checkmark in "Automatically detect settings"

Restart your computer

**Change your network DNS

Open Control Panel

Select Network and Internet > Network and Sharing Center

Click Change adapter settings

a. To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties

b. To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties

Under Networking tab, double click TCP/IPv4

Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

Replace those addresses with the IP addresses below

Preferred DNS server: 8.8.8.8 and/or 8.8.4.4

Click Ok

Restart your computer

**Reset Network Settings

Press Windows key+ I to open Settings

Select Network & Internet > Advanced network settings

Under the "More settings", click Network reset

Click Reset now then Yes

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 4

So i tried all ur method , there is something I found : after changed religion to us , and reset the windows store update i can see the app in store but cannot install anything ( when click any app is always shows the error not found ) . wsreset.exe is not working.after reset Microsoft store is not showing error but showing title : something bad happen . And about reinstall, i did but not working and powershell showing red line like in question

Windows version: 22H2

Windows edition: Win 10 pro

This is first time I'm open Microsoft store

Answer 5

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

What is your current Windows version and edition? Press Start then click Settings (Gear icon), select System then About.

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

Please try changing your Region to United States if it helps.

Please let me know if you have tried the methods below.

**Reset the Microsoft Store cache

Press the Windows Logo Key + R to open the Run dialog box,

type wsreset.exe -i

and then select OK.

Note:

A blank Command Prompt window will open, and after about ten seconds the window will close, and Microsoft Store will open automatically.

**Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If disabled, change it to Automatic, click Start and click OK.

**Reset the Microsoft Store app in Windows 10

Press Start then search Apps and Features

Find Microsoft Store in the list

Click it then select Advanced options

Select Reset then restart your computer

**Reinstall the Microsoft Store app

Press Windows key + X

Click and Run Windows PowerShell (Admin)

Copy and paste the command below then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor