Unknown error loop after attempted factory reset

Question

Unknown error loop after attempted factory reset

Anonymous

I've been having issues with turning on my laptop, the screen keeps flickering. I somehow managed to factory reset my laptop despite this, but it supposedly turned off before windows could re-install. Now, I keep running into an unknown error loop. It won't restart, or start re-installing windows anew. I don't even know if it's on or off, please help.

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Answer 1

Hello, how are you?

I'm sorry about this problem, probably the shutdown in the middle of the process corrupted Windows files.

In this case, you will need to create a Windows installation USB on another computer to be able to fix this one.

After that, just redo the reset process using the USB on this computer, so the Windows files will be corrected.

Step 1

Create installation media another computer.

Follow the guidelines on the link below, please:

https://answers.microsoft.com/en-us/windows/for...

Step 2

Configure in your computer's BIOS to start via the USB installation.

***If you have any questions on how to start the USB installation, you can refer to this guide please.

https://www.groovypost.com/howto/bios-uefi-setu...

Boot with the Pen Drive;
When the installation window appears, click Repair your computer;
Click Troubleshooting;
Advanced options;
Click Restore PC > Choose between "Keep Files" or "Remove All".

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Unknown error loop after attempted factory reset

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