GPU stops running when bios boots

Question

Asus ROG STRIX B550f, AMD Ryzen 9 12 core, 32gb ram with 2tb, Xfx Radeon swft310 10gb gpu, gpu turns off when bios boots into windows and displays no signal, cpu shows no fault lights and cpu is running normal in bios, any thought? Everything worked perfectly the prior day and ran games with no issues

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Answer 1

Hello，Jimmy Stewart1

Thank you for posting in the Microsoft community.

Understand that your device in the boot BIOS into the Windows GPU shutdown situation, because at this time you have not yet entered the system so we focus more on is the BIOS settings or hardware issues, in the system level we can do limited operations, I would like to ask you to try to enter the system recovery environment, this step can check your device in the system level whether the operability, please follow the Please follow the steps below:

1. Press and hold the power button for 10 seconds to switch off your device.
2. Press the Power button again to turn on your device.
3. Immediately after you see Windows start up (for example, some devices display the manufacturer's logo on reboot), press and hold the Power button for 10 seconds to turn off your device.
4. Press the Power button again to turn on your device.
5. When Windows reboots, press and hold the Power button for 10 seconds to turn off your device.
6. Press the Power button again to turn the device on.
7. This time, allow the device to fully boot.

Can you access the recovery environment in this way? We look forward to your reply, which will determine our next direction!

Best Regards，

Rota Ye |Microsoft Community Support Specialist