Update issue

Question

After downloading cumulative and Windows Intelligence Update , 2023-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5031323) , 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) , - 25% Windows Malicious Software Removal Tool x64 - v5.118 (KB890830) ASUSTek COMPUTER INC. - HIDClass - 16.0.0.18 2023-08 Update for Windows 11 Version 22H2 for x64-based Systems (KB4023057) Mediatek Inc. - Bluetooth-1.1034.0.326 MediaTek, Inc. - Net-3.3.0.809 ASUSTek COMPUTER INC. - Firmware - 10.1.2.302 2022-08 Security Update for Windows 11 22H2 for x64-based Systems (KB5012170) Realtek-Net-11.4.211.2022 there updates I just restart my ryzen 3 laptop display isn't on but I can hear fan noice what should I do now it's been 2hr now

Answer 1

Hello, albert baby

Welcome to Microsoft Community.

Have you tried restarting again? Press and hold the power button until the PC shuts down. Then, turn it on again and see if the screen works normally.

Also, can you access Safe Mode? This is a diagnostic mode that loads only the essential drivers and services.

How to start your PC in safe mode in Windows - Microsoft Support

 In safe mode, you can uninstall any problematic updates or drivers that might be causing the black screen issue.

If Safe Mode doesn't work or doesn't resolve the issue, then you might need to reset your computer. This will reinstall Windows 11 and keep your personal files and settings. To do this, follow the steps above for booting into safe mode. When on the Choose an option screen, select Troubleshoot > Reset this PC.

Let me know if you have anything else to ask.

Yuhao Li

Microsoft Community Technical Support