Computer keeps randomly crashing giving error code 7000 but can't seem to fix the problem

Question

Computer keeps randomly crashing giving error code 7000 but can't seem to fix the problem

Anonymous

Whenever i'm trying to use my laptop I will get a blue screen every once in a while saying that the computer has encountered an issue and needs to restart.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Answer 1

DaveM121 891.6K Independent Advisor

Is there any new minidump file created from the latest crash that you can upload for analysis?

0 comments

Answer 2

Anonymous

I did that now it crashed again this time giving me error code 7023.

0 comments

Answer 3

DaveM121 891.6K Independent Advisor

Your minidump files indicates it is the device driver on the Synaptics touchpad that is causing your laptop to crash.

Go to the support page for your PC on the manufacturers website, then from there, download and re-install the version of Synaptics touchpad drivers they recommend.

0 comments

Answer 4

Anonymous

here is the link.

https://1drv.ms/u/s!AjcQze5IzqGDi0xYb0KQXPGirWM9?e=caMSYm

0 comments

Answer 5

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

Share via

Computer keeps randomly crashing giving error code 7000 but can't seem to fix the problem

7 answers