My PC keeps crashing!

Question

For the past week or more, I've randomly been getting Windows crashes. I currently use Windows 11 Insider Preview.

Device info:
Device name ZK***DE
Processor AMD Ryzen 9 3900X 12-Core Processor 3.80 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Windows specs: Edition: Windows 11 Pro
Version 23H2
Installed on ‎5/‎15/‎2022
OS build 22635.2700
Experience Windows Feature Experience Pack 1000.22678.1000.0 (but this issue has existed since before this update, and even the one before that)

The top number stays the same. The bottom two change, though.

Here's the most recent Warning event from Windows Event Viewer:

---

-	System

			-	Provider	<br>	---	---	<br><br><br>				[ Name]	Microsoft-Windows-WHEA-Logger	<br>	---	---	---	---	---	<br><br><br><br>				[ Guid]	{c26c4f3c-3f66-4e99-8f8a-39405cfed220}	<br>	---	---	---	---	---

				EventID	47	<br>	---	---	---

				Version	0	<br>	---	---	---

				Level	3	<br>	---	---	---

				Task	0	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br>				[ SystemTime]	2023-11-17T08:56:02.7917201Z	<br>	---	---	---	---	---

				EventRecordID	795241	<br>	---	---	---

			-	Correlation	<br>	---	---	<br><br>				[ ActivityID]	{3e2ab252-178d-4100-baaf-ffb46116395a}	<br>	---	---	---	---	---

			-	Execution	<br>	---	---	<br><br><br>				[ ProcessID]	5904	<br>	---	---	---	---	---	<br><br><br><br>				[ ThreadID]	7540	<br>	---	---	---	---	---

				Channel	System	<br>	---	---	---

				Computer	Z###E	<br>	---	---	---

			-	Security	<br>	---	---	<br><br>				[ UserID]	S-1-5-19	<br>	---	---	---	---	---

-	EventData

		ErrorSource	1

		FRUId	{00000000-0000-0000-0000-000000000000}

		FRUText

		ValidBits	0x2

		ErrorStatus	0x0

		PhysicalAddress	0x100000532f79cd8

		PhysicalAddressMask	0x0

		Node	0x0

		Card	0x0

		Module	0x0

		Bank	0x0

		Device	0x0

		Row	0x0

		Column	0x0

		BitPosition	0x0

		RequesterId	0x0

		ResponderId	0x0

		TargetId	0x0

		ErrorType	0

		Extended	0

		RankNumber	0

		CardHandle	0

		ModuleHandle	0

		Length	1019

		RawData	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

Answer 1

So I ended up finding out my SSD was dying. But that also didn't fix the issue, as my PC still restarted shortly after replacing it... So I'll be going with my original plan, after all...

Answer 2

I did update the bios and it's still been crashing. At this point I think I need to outright replace the CPU and motherboard. It's the only thing I can think of that's left.

Answer 3

Hello ShadeVortex.

Thanks for your reply.

If still have this error after making a clean install this means that it is unlikely that the issue is caused by problems within the system itself

Maybe you can try to update your MotherBoard BIOS and reset the BIOS settings.

Disclaimer: If you are going to modify BIOS Settings, please  back up all your personal files first to ensure you do not lose data.  

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist

Answer 4

Well, at this point I've tried everything I could think of. I reinstalled Windows, I'm no longer in the insider program, I disabled hypervisor, I disabled virtualization in my bios, but my PC keeps restarting. Now it's not even showing a green screen before it restarts. I even went into advanced settings and disabled automatically restarting after failing. I've tried a different GPU, even! I also tried unplugging all my USB hubs. I've even done memtests and everything checks out with my ram! I'm running out of options and ideas, here...

EDIT: When it still does show the error, it's STILL the hypervisor stop code. So regardless if it's enabled or disabled, hypervisor keeps crashing Windows? That makes no sense to me...

Answer 5

Hello ShadeVortex.

Welcome to Microsoft Community.

Regarding to your information I assume that your computer has a BSOD issue.

Based on the information you provided, the error code "hypervisor_error" seems to be related to the virtual machine monitoring service.

I recommend trying to disable the Hyper-V feature and then going into the BIOS settings of your motherboard to disable virtualization

to see if the problem still occurs frequently. If the problem persists, I suggest trying an In-Place upgrade as mentioned in the following

article to attempt to fix the issue. Additionally, since you are using the Insider version, I also recommend opening the Feedback Hub by

pressing Win+F and reporting this issue to the developers for further assistance.

Bug Check 0x20001 HYPERVISOR_ERROR - Windows drivers | Microsoft Learn

Disable Hyper-V to run virtualization software - Windows Client | Microsoft Learn

Using ISOs - Windows Insider Program | Microsoft Learn

Disclaimer: Let’s try performing an in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist