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Intel UHD 770 Windows Media Player Problem

Anonymous
2023-10-23T17:25:19+00:00

Hello

When I try to open a video with mp4 extension on Windows media player, it gives the attached error.

If I disable the video card, the video plays. If I plug in an external graphics card, it still turns on.

K-Lite is also installed on the computer.

I have to use this because it runs Powerpoint presentation videos via media player.

Operating System: Windows 10 LTSC 2019 (1809)
Driver Version:31.0.101.3616 and 31.0.101.4255

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Igor Leyko 111K Reputation points Independent Advisor
    2023-10-23T18:12:24+00:00

    Hi,

    My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

    You are talking about a corporate environment (LTSC is unavailable to home users, at least legally) so please ask your company system administrator for the help because some corporate limitations may be applied.

    Or re-ask your question at Q&A forum https://docs.microsoft.com/en-us/answers/index....

    It is oriented to admins and corporate users, and this forum - to home users so local experts may have no corresponding knowledge, sorry.

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