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Keep getting random bluescreen when playing games.

Anonymous
2023-10-18T01:17:03+00:00

Hello, I keep getting blue screen every few hours or so when playing games, and it only happen when I play games. how do I fix this?

Specs:
Zotac RTX 4090
R7 7800X3D
B650 Gaming X AX
32GB DDR5

Here's the dump file: https://drive.google.com/file/d/1xi654jT\_ExUWyljQZ3aGISjO6E33B41J/view?usp=share\_link

Windows for home | Windows 11 | Performance and system failures

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  1. Jonathan Deives 74,060 Reputation points Independent Advisor
    2023-10-18T21:45:09+00:00

    If you have a BIOS update, it is recommended to do

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  2. Anonymous
    2023-10-18T21:43:01+00:00

    I'm on Windows 11, is it the same?

    Do you think updating my motherboard BIOS will help with the blue screen? My current BIOS version is FCa 2/8/23, should I update it to FCd?

    https://www.gigabyte.com/Motherboard/B650-GAMING-X-AX-rev-13/support#support-dl-bios

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  3. Jonathan Deives 74,060 Reputation points Independent Advisor
    2023-10-18T21:20:16+00:00

    The minidump file did not indicate any drivers or software that caused the BSOD.

    Try to force Windows 10 to show failed drivers and produce minidump files, turn on Driver Verifier.

    Before you run Driver Verifier, please create a new System Restore Point.

    https://answers.microsoft.com/en-us/windows/for...

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  4. Anonymous
    2023-10-18T21:16:46+00:00

    Hi, I have followed your instruction and I'm still getting blue screen when playing games for a few hours.

    New dump file: https://drive.google.com/file/d/1ST3PsLbfezK7H95s9eCN1y_JUjoOujO3/view?usp=share_link

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  5. Jonathan Deives 74,060 Reputation points Independent Advisor
    2023-10-18T19:05:42+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I'll be glad to help you today.

    The minidump files indicate that the cause of the BSOD is "nvlddmkm.sys", which is related to the Nvidia driver.

    Try downloading the driver before the last one released and see if the problem persists.

    If you are using NVIDIA Broadcaster or RTX Voice, uninstall and test.

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