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windows activation gone

Anonymous
2023-10-20T06:23:28+00:00

Hi! I updated latest bios for my Gigabyte B560M DS3H V2. And now my windows 11 home 64 bit is gone beacause of "harware changes" - something like that I guess. And when I click "fix issuses" (its in Ukrainian) button it doesnt fix but proposes me to go to store and buy activation key. It is big surprise for me to say softly as I already updated bios on this motherboard about half year ago on same windows if I remember correct (or maybe it was windows 10 yet, I really cant remember for sure) - rest of hardware was same also. Im in anticipation of fast solution please as it`s really annoying.

Windows for home | Windows 11 | Settings

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  1. Anonymous
    2023-10-20T07:28:57+00:00

    Hi, Silvestre! I can`t do like you mentioned. When I go to options>system>activation I get this - it says "the system reported that the device hardware has been changed. Error code:"

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  2. Anonymous
    2023-10-20T06:43:07+00:00

    Allo, why I even can`t talk to anyone from microsoft? I mean humans, not bots. This is outrageous, how could I know that after bios update I will face such problem?

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  3. Neil D 33,495 Reputation points Volunteer Moderator
    2023-10-20T10:05:35+00:00

    If the troubleshooter isn't helping you will need to contact Microsoft support via the Get Help app. First type in the problem and when the bot can't help then type I want to talk to an agent or Get a call back.

    It could be though the Gigabyte have done something in the bios update that has prompted the activation error so it could be worth contacting them.

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  4. Anonymous
    2023-10-20T07:35:02+00:00

    Oh yes, I did what you said - I just come to it in a bit different way. There are 3 options there, I tried each of them but they all failed.

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  5. Anonymous
    2023-10-20T06:57:12+00:00

    Hi, Dmytro,

    Sorry to hear you're experiencing this issue.

    Running the Activation troubleshooter and selecting the option "I changed hardware on this device recently" should fix the problem.

    1-Select the Start button, then select Settings > Update & Security > Activation > Troubleshoot . The troubleshooter will show Windows can’t be activated on your device.

    2-Select "I changed hardware on this device recently", then select Next.

    3-Enter your connected Microsoft account and password, then select Sign in. The troubleshooter will only work with the connected Microsoft account.

    4-From the list of devices that are linked to your Microsoft account, select the check box next to "This is the device I’m using right now".

    5-Select Activate.

    If the problem persists, please attach a screenshot of the error message to help identify what is causing the problem.

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