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BSOD when installing 23H2

Anonymous
2023-11-17T11:39:03+00:00

Hello

We are currently testing the upgrade to Windows 11 23H2. We deploy this update via SCCM in an application package composed of KB5031455 (required to install 23H2 via Enablement Package) and KB5027397.

The update has provoked a few BSOD on our test devices, when the computers rebooted and were around 30% of install progress. The error code was CRITICAL_PROCESS_DIED. then, all the devices rebooted by themselves and continued the install, until they rebooted a last time. After that, they were all succesfully updated to 23H2 and no issues were found.

We've checked the Device Manager for any error, with no results. We performed basic analysis with WhoCrashed and dump analysis, but our knowledge in this discipline is very limited. Also, it seems that when installing manually these updates, everything works fine, no crashes at all.

Can someone please help us to determine what causes these BSOD ? I've read that it would most likely be due to driver erros.

Windows for home | Windows 10 | Windows update

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DaveM121 891.6K Reputation points Independent Advisor
2023-11-17T13:47:14+00:00

The best option because Community is just a consumer forum, due to the scope of your question may be to post this question to our sister forum on Microsoft Q&A (The System Administrators and IT Pro Forum) someone there may have a better workaround for this.

Over there you will have access to a host of System Administrators and IT Pro experts and will get a knowledgeable and quick answer to this question.

https://docs.microsoft.com/en-us/answers/index....

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  1. Anonymous
    2023-11-17T13:44:46+00:00

    Thanks for your help, Dave.

    I can't go for manual install since we manage 4000+ devices.

    I'll consider deploy driver updates in dependencies of the update.

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  2. DaveM121 891.6K Reputation points Independent Advisor
    2023-11-17T13:03:55+00:00

    I do not see any issue listed in the minidump file, there is no underlying cause indicated.

    If you can install the updates using that method and no BSOD results, that may be your best option.

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  3. Anonymous
    2023-11-17T12:52:34+00:00

    Hello Dave,

    Thank you for your support.

    Here's the link :

    https://drive.google.com/file/d/14GGIToIMXCUa1dmcCRKGs2bzRyyr-qAu/view?usp=sharing

    FYI, I can confirm that both KB are installing fine when executing the script manually. I've installed the prereq manually and the 23H2 via SCCM : no BSOD.

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  4. DaveM121 891.6K Reputation points Independent Advisor
    2023-11-17T12:10:06+00:00

    Hi, I am Dave, I will help you with this.

    Please upload any minidump files you have access to, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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