Thanks for the reply. We need to check the dmp file for us to diagnose the cause of the computer crash. If a crash or BSOD occurs again. Please check if it creates a new dmp file. Thank you.
Windows update bluescreen
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Anonymous
I have a windows 11 update queued, when I click update and restart or restart now in settings it blue screens and says critical process died
The update that's queued is KB5032190
I'm currently on version 10.0.22631 build 22631
I just want to figure out why
I've tried sfc /scannow and it's still doing it
Quick update its happening when I play games now
Windows for home | Windows 11 | Windows update
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11 answers
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Anonymous
2023-11-24T08:33:50+00:00 It doesn't create any dump files. Is there anything else I can get or send to help fix this, I've also tried the get help in windows and it tells me to contact support
I do also have bluescreenview and it says it was caused by driver ntoskrnl.exe
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Jan J.23 13,665 Reputation points Independent Advisor2023-11-24T06:53:06+00:00 Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem. Please check if it creates a dmp file and share the latest dmp files for us to diagnose the cause of the computer crash/BSOD. Thank you
Please find this folder.
C:\Windows\Minidump
Put the files in a zip
upload files to OneDrive
Share the link here.
Thank you
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Anonymous
2023-11-23T00:24:26+00:00 The error code is Critical process died
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Miguel Molina O 5,800 Reputation points Independent Advisor2023-11-23T00:03:38+00:00 Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!
What error code are you receiving when the blue screen happens?
Please check the link below, it has the official guide for doing what you are asking for
Resolving Blue Screen errors in Windows
https://support.microsoft.com/en-us/windows/res...
If your problem persists or the problem is fixed please let me know!
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