my pc keeps crashing

Question

hello, im running windows 11 and ever since i got my pc a year ago my pc keeps crashing on random games. usually my pc turns off then turns on again but rarely i get a bsod. ive tried everything ive cleared my drivers using ddu so many times since everybody thinks thats the problem. i have a dmp file right here

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false
   AllowNugetMSCredentialProviderInstall : false
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.015 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidumps\111523-6671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff807`09000000 PsLoadedModuleList = 0xfffff807`09c130c0
Debug session time: Wed Nov 15 04:07:01.245 2023 (UTC + 3:00)
System Uptime: 0 days 0:09:32.830
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000042`2f0df018).  Type ".hh dbgerr001" for details
Loading unloaded module list
...............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`09412740 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffad05`c374ec20=000000000000001a
11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the BugCheck.
Arg2: ffff9900c6709ea8
Arg3: 800000001a7f3867
Arg4: ffff99cec6709e4e

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1405

    Key  : Analysis.Elapsed.mSec
    Value: 3134

    Key  : Analysis.IO.Other.Mb
    Value: 17

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 30

    Key  : Analysis.Init.CPU.mSec
    Value: 202

    Key  : Analysis.Init.Elapsed.mSec
    Value: 62432

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 99

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1a

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x1a_403_nt!MiDeletePteRun

    Key  : Failure.Hash
    Value: {6e89a852-58e8-3dbb-af93-60d80dcc29e5}

BUGCHECK_CODE:  1a

BUGCHECK_P1: 403

BUGCHECK_P2: ffff9900c6709ea8

BUGCHECK_P3: 800000001a7f3867

BUGCHECK_P4: ffff99cec6709e4e

FILE_IN_CAB:  111523-6671-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  Overwatch.exe

STACK_TEXT:  
ffffad05`c374ec18 fffff807`0947a874     : 00000000`0000001a 00000000`00000403 ffff9900`c6709ea8 80000000`1a7f3867 : nt!KeBugCheckEx
ffffad05`c374ec20 fffff807`093507b8     : ffff994c`80633848 ffffad05`c374ef90 ffff9900`00000000 ffffad05`c374eee0 : nt!MiDeletePteRun+0x23c994
ffffad05`c374ee10 fffff807`09351a9d     : ffff9900`c6709ed8 ffffe30e`00000000 00000000`00000002 ffffad05`c374ef40 : nt!MiDeleteVaTail+0x48
ffffad05`c374ee40 fffff807`09217f1e     : ffffe30e`f27b3550 ffffe30e`f4ec6080 ffffad05`c374f1e0 ffffe30e`f4ec6780 : nt!MiDeletePagablePteRange+0x2ed
ffffad05`c374f150 fffff807`096816a7     : 00000000`00000000 fffff807`00000001 ffffad05`c374f310 fffff807`3958f8a7 : nt!MiDeleteVirtualAddresses+0x4e
ffffad05`c374f1a0 fffff807`09301063     : 0000018c`e13d0000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!MiDeleteVad+0x1b7
ffffad05`c374f260 fffff807`097dc8f0     : 00000000`00000000 00000000`00000000 ffffad05`c374f3c0 00000000`00000000 : nt!MiFreeVadRange+0xa3
ffffad05`c374f2c0 fffff807`097dc505     : 00000042`2fbfc730 00000042`2fbfc708 00000000`00000004 00000000`00000000 : nt!MmFreeVirtualMemory+0x3b0
ffffad05`c374f400 fffff807`094274e8     : ffffe30e`f4ec6080 ffffe30e`f4ec6080 00000000`00000000 00000000`00000004 : nt!NtFreeVirtualMemory+0x95
ffffad05`c374f460 00007ffa`a600f7b4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000042`2fbff618 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`a600f7b4

SYMBOL_NAME:  nt!MiDeletePteRun+23c994

MODULE_NAME: nt

IMAGE_VERSION:  10.0.22621.2428

STACK_COMMAND:  .cxr; .ecxr ; kb

IMAGE_NAME:  ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET:  23c994

FAILURE_BUCKET_ID:  0x1a_403_nt!MiDeletePteRun

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {6e89a852-58e8-3dbb-af93-60d80dcc29e5}

Followup:     MachineOwner
---------

and after every crash this is what i get on event viewer. Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001
any help would be appreciated

Answer 1

The minidump file only indicated a system kernel driver "ntkrnlmp.exe". Since it's a system file it means something else drove it into a fault. It could be hardware, software, or driver.

Try to force Windows 10 to show faulty drivers, enable Driver Verifier, let your PC crash 3 times, and disable Driver Verifier.

Once this is done, send the minidump files that appear.

https://answers.microsoft.com/en-us/windows/for...

Answer 2

hi. i have two separate files one that says Minidumps and minidump. the one without the s has nothing in it but the one with the s in the end has a couple: https://www.dropbox.com/scl/fi/svm71bu1pg6wmcgu7z6zt/dmp-files.zip?rlkey=969q93xqfpy81u8byjfz1uq3j&dl=0

Answer 3

My name is Jonathan Deives. I'm an Independent Advisor and I'll be glad to help you today.

See if your computer is creating minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

Post the link to the ZIP file here.