As a start run Dell diagnostics, specific to your tag# as per the shortcut on your system
A lot quicker than faffing arround with logs
hardware error
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Anonymous
Hello
I have a dell laptop model Vostro 15 3515 with windows 11 Pro
The problem is : from time to time the window freze ( no reboot )
What should I do ?
Thank you for youre time and consideration
Regards
Dan Spineanu
In the report area I see this:
Source
Windows
Summary
Hardware error
Date
14/11/2023 10:26 AM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: a1000001
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 1033
Windows for home | Windows 11 | Performance and system failures
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2 answers
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Anonymous
2023-11-14T11:14:39+00:00 -
Anonymous
2023-11-14T11:04:47+00:00 Hi, I am Dave, I will help you with this.
There is no indication of the underlying fault in that printout.
Open the Event Viewer, then on the left, select Windows Logs - System
Without clicking any specific event, on the right, select the option to save out that log to an evtx file.
Please upload that log to any cloud service and provide a share link here, so I can examine that for you to try to find the underlying cause.