USB Deice not Recognized

Question

Hi All,

WIndows 10 Pro Laptop

Monitor

LMP Docking Station.

The Docking Station has Type C connection and the Monitor is having a Display Port, I have got a Cable Display Port on One side and Usb C on the other. However When connected the Laptop is showing Error, USB Device not recognized. In the device Manager have already updated the Driver but still not working.

Any other recommendation ?

Best regards

Ketan

Answer 1

Did you try to connect the monitor using the Display Port to USB-C adapter directly in the laptop? -> Yes, Display Port to Type C cable when connected directly to the Laptop, Monitor is working fine.

Regarding Thunderbolt Feature -> One Monitor is already working through the Docking station, connected with a hdmi to hdmi Cable. So I think Thunderbolt feature must be existing.

The Issue exists only when I connect a Monitor with Display Port to Type C on the Docking Station.

Answer 2

The problem could be on the Display Port to USB-C adapter or your docking station doesn't have the Thunderbolt support.

Did you try to connect the monitor using the Display Port to USB-C adapter directly in the laptop?

I couldn't find the model of your Docking Station with the serial number, please check the specification of your Docking Station on the LMP website and check if your model has the features "Thunderbolt 4 port for video", "Dual monitor support:Thunderbolt 4" and have support for Windows devices.

There are several models of Docking Station on the LMP website, some of these devices don't have the Thunderbolt feature which is needed to be able to use the monitor and other models only have support for macOS. You can find the Docking Station specification on this link.

https://lmp-adapter.com/product-category/docks-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Hi Robinson,

Thanks for your reply.

System Information as follows:

Laptop is Dell Precision 7740

Docking Station is LMP having SN 23109c1003225

Best regards

Ketan

Answer 4

Hi, Ketan,

Sorry to hear you're experiencing this issue.

Please provide some more details to help identify what is causing this problem. Which is the full model of your laptop? Which is the model of your docking station?

Also, attach a screenshot of the System Information Page:

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on Ok