Random Shutdowns (Kernel-Power 41(63))

Question

Often now, going on for over a year my computer:

Ryzen 5 5600x

ASUS X570i-Strix

16Gb Ripjaw 4

MSI 3060ti

750W PSU

has been having random shutdowns, always with the same critical error in event viewer. I have tried MANY troubleshooting solutions including but not limited to: replacing ram, reseating all the parts, totally reflashing windows, and it goes on. I've stress tested the CPU, GPU, and ram for several hours simultaneously so unlikely to be a power issue or hardware issue with those. I am absolutely unsure what could be causing this. The computer has ran for months without a shutdown, then theyre often, then again a while without, and right back into this loop of random shutdowns.

The error code is:

Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

• <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /><EventID>41</EventID><Version>8</Version><Level>1</Level><Task>63</Task><Opcode>0</Opcode><Keywords>0x8000400000000002</Keywords><TimeCreated SystemTime="2023-11-16T23:11:09.5191863Z" /><EventRecordID>2917</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="8" /><Channel>System</Channel><Computer>DESKTOP-LVJ222I</Computer><Security UserID="S-1-5-18" /></System>
• <EventData> <Data Name="BugcheckCode">0</Data><Data Name="BugcheckParameter1">0x0</Data><Data Name="BugcheckParameter2">0x0</Data><Data Name="BugcheckParameter3">0x0</Data><Data Name="BugcheckParameter4">0x0</Data><Data Name="SleepInProgress">0</Data><Data Name="PowerButtonTimestamp">0</Data><Data Name="BootAppStatus">0</Data><Data Name="Checkpoint">0</Data><Data Name="ConnectedStandbyInProgress">false</Data><Data Name="SystemSleepTransitionsToOn">0</Data><Data Name="CsEntryScenarioInstanceId">0</Data><Data Name="BugcheckInfoFromEFI">false</Data><Data Name="CheckpointStatus">0</Data><Data Name="CsEntryScenarioInstanceIdV2">0</Data><Data Name="LongPowerButtonPressDetected">false</Data></EventData> </Event> I am very unsure what to do at this point, thank you.

Answer 1

I firstly updated the driver according to your steps, which doesn't make sense as I don't use WiFi? I use a wired ethernet connection on my computer. Regardless I updated the driver, problem still persisted, then deleted the driver, problem still persisted. I have already updated my BIOS. What now?

Answer 2

Hi, thanks for patiently waiting, As per checking and analyzing the event logs you have, there are errors with Netwtw10, This is your Intel Wi-Fi driver that is causing the issue, For us to sort out the issue, Kindly follow the steps below:

Method 1. Roll back Wi-Fi driver.

-Press the Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Intel Wi-Fi driver

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or other names of the driver then select it and hit next until it installs.

Note: If the issue persists, please download and install a Wi-Fi driver from your manufacturer's website.

Additional note: If none works from the above steps, I suggest contacting the PC manufacturer support to update the BIOS.

Answer 3

Any update?

Answer 4

There is no minidump folder becasue its not a BSOD, just a total shutdown. Heres my system logs file: logs.evtx

Answer 5

Hi Mujtaba, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, seems that there is a power interruption happening to your device, in this case, we need to further analyze what is causing the issue before doing any troubleshooting steps, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Note: If you cannot see minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard