Windows 11 mouse problem with hover over volume, calendar, pictures, pdf files.

Question

Hi,

The problem I've got is with my mouse when I move it over the volume bar and starts decrease the volume or check the calendar and starts moving it up words or pdf files scrolling down or to the left and many similar things. I tied other ports, other mouse even wired one, but nothing.

Any help please...

Thanks in advance.

Answer 1

Hi sotos mad,

Thank you for sharing the video information here. Although I didn't see the mouse in the video, I can probably understand your question.

When you hover over the slider, the volume slider automatically moves to the left, right? Similarly, similar "automation" operations also appear in the calendar, resource manager.

From the video, it looks as if the computer received a command that caused the slider to move.

I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

After the "clean boot" is done, check whether the same problem occurs when you hover the mouse cursor over the slider again.

If the problem does not occur at this time, the problem should be caused by a process on the system that you have temporarily disabled because of clean boot.

Therefore, refer to the following steps in the link to troubleshoot the disabled processes according to the instructions:

.

However, if the problem persists, hover the mouse over the slider and remove any input devices connected to the device at this time, including the mouse, keyboard, and controller. After removing all input devices completely, verify that the problem persists.

Best regards,

Mitchell - | Microsoft community support expert from MSFT

Answer 2

Mouse problems.avi

Answer 3

Hi Mitchell,

I really appreciate your prompt reply. Yes explanation is not my strong point. I will take a video in a bit and I will upload it here so you can see exactly what the problem is.

Thanks again.

Answer 4

Hello sotos mad,

Welcome to Microsoft Community.

I can understand that you seem to be experiencing some anomalies when using the mouse device. But in your description, you only said that there was a problem with your mouse, so what exactly was the problem?

If you find it difficult to describe, you can record the phenomenon using your phone, then upload the video to OneDrive and share it here so that I can understand exactly what your question is.

Best regards,

Mitchell - | Microsoft community support expert from MSFT