Illegal State Change , errors when installing games and not logging into Microsoft store, Xbox, etc

Question

Signing into Xbox, Microsoft store and other platforms on windows which require my Microsoft account does not work.
On Microsoft store, after signing into my Microsoft account, it simply states "We encountered an error. Please try signing in again later."
On xbox, it says it cannot sign me into xbox live, then states "An illegal state change was requested, after clicking "More Info" it shows the error 0x8000000D, with no support relating to the questions on the website.

Another attempt at logging into my Microsoft account was on the Minecraft launcher, and states "Sorry, something went wrong. Try again in a while, folllowing with the same error.

However, if i click on the button to "use a different account", and I enter the same exact email that uses my microsoft account, it now logs in, and creates a new account in the accounts tab in windows settings. This fixed the error of logging into the application, but services are restricted, if i now login to minecraft launcher, with the new account that was "created", it now logs in, I then install latest release of Minecraft for windows, it prepares, and then errors within 5 seconds. Microsoft store shows that it is "starting download", then "acquiring license" and then "Something happened on our end. Doing the same thing by logging into xbox with the "new" account, Installing games now show "something went wrong" and has a 0x80070005 error.

I tried everything, followed other peoples answers/guides and videos to similar questions, but nothing helped

I hope someone can help me fix my Microsoft account, so I won't need to create another account with the same email, just to login into the application and have even more errors by doing so.

Answer 1

It could be a problem with your Microsoft account, try to change your password and check if the problem is fixed. You can see at this link how to change your Microsoft account password.

https://support.microsoft.com/en-us/account-bil...

If you are able to log in on your Microsoft account normally on the website and the problem persists on your computer, the problem may be more deeper on the Windows installation and clean installation of Windows might the only fix. You can see at this link how to perform a clean installation of Windows.

https://answers.microsoft.com/en-us/windows/for...

Note: You need to perform a back up of all your important files to another drive, this procedure will remove everything from your computer and this procedure cannot be undone.

Answer 2

Also asks me to sign into "file explorer?" , i do so and it just closes out and asks me to sign in again, is this a problem on microsofts end?As well as asks me to verify my identity?, i press verify, sign in, it backs out and gives me this error

Sorry for so many responses, but I'm not sure whats wrong with my account and its making my windows partially unusable.

Answer 3

Disregard previous reply, i reset my windows, all settings and whatnot were deleted, it still does not work, logging into applications like xbox, microsoft store,etc gives me an error, and tells me to sign in again, i also discovered it happens when i try to verify my account, and sign into the office 365 menu in the home tab in settings, etc.

Installing apps say its an error on microsofts end, and i completly reset my windows, so i'm at a complete loss, I'm not sure why my account is doing this.
Im even more confused to why it doesnt let me login with the preselected "Use this account", with my icon and everything.

but lets me login when I use this option, and then does not function past that, with installing Applications

I also had an alert in the notifications tab and clicked on it, showing me to this (image below),i try logging in with my email, it sends me a authentication, it accepts, then waits. Stops, and then goes back to asking me to log in. What is wrong with my account, and why am i locked out of several things across the entirety of windows.

Answer 4

Which Windows install file do i download, there are three types

• Windows 11 Installation assistant
• Create Windows 11 Installation media
• Download Windows 11 Disk image

and what would personal files be classified as, would it be everything that is not related to windows/microsoft?

Answer 5

Hi, Talon315,

Sorry to hear you're experiencing this issue.

You can use this procedure to repair and reinstall the Microsoft Store.

Step 1: Check if doesn't have any corrupt files on the windows.

1-Right-Click on Start then click on Windows Terminal (admin)

2- Type these commands.

sfc /scannow (and press Enter)

Dism /Online /Cleanup-Image /ScanHealth (and press Enter)

Dism /Online /Cleanup-Image /CheckHealth (and press Enter)

3- The DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is repairable, you can use the /RestoreHealth argument to repair the image.

4-Type this command and press Enter:

Dism /Online /Cleanup-Image /RestoreHealth

Step 2: Reset Windows Update components

1-Right-Click on Start then click on Windows Terminal(admin)

2-Type these commands:

net stop wuauserv (and press Enter)

net stop cryptSvc (and press Enter)

net stop bits (and press Enter)

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old (and press Enter)

ren C:\Windows\System32\catroot2 Catroot2.old (and press Enter)

net start wuauserv (and press Enter)

net start cryptSvc (and press Enter)

net start bits (and press Enter)

netsh winsock reset (and press Enter)

3-Reboot your PC

4-Go to Start > Settings > Windows Updates and make sure all updates available are installed

Step 3: Reinstall the Microsoft Store.

1-Right-click on Start.

2-Click on Windows Terminal(admin)

3-Type:

Get-AppXPackage -allusers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} and press ENTER.

4-Reboot your PC

5-Open the Microsoft Store, click on Library then click on Get and Install updates.

6-When finished, check if the problem was fixed

If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys.

1-Download the Windows 11 ISO at this link.

https://www.microsoft.com/en-gb/software-downlo...

2-Double-click your ISO file, and click on the setup.exe file.

3-You may be prompted by User Account Control. Click on Yes if so.

4-In the Install Windows 11 dialog, click on Change how Setup downloads updates.

5-Select "Not right now". This will save you from downloading a new build (if available). Click Next.

6-Setup will check your PC and show a license agreement. Click on Accept in the license terms dialog.

7-Wait for the setup program to check for the available free space.

8-On the Ready to install page, click the Change what to keep.

9-Now, you can select Keep personal files and apps, Keep personal files only, and Nothing. Also, Nothing is the only option that will be available if your installation media doesn't match the installed Windows 11 version or language.

Note: It is safe to close the setup wizard at this step and cancel the repair install process. Otherwise, you won't be able to cancel it later. Finally, click Next.

10-Click on Install to start the repair install of Windows 11.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.