My windows store is not responding, how can i fix it?

Question

my windows store is not responding

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Answer 1

Thanks already sir. This is what it says anytime I try to open it "impossible de vous connecter au Windows store. Causes possibles: un problème de serveur ou l'expiration du délai de connexion réseau. Attendez quelques minutes et ressaye." I am using windows 8.1, how can I fix it ?

Answer 2

Hi Dalex，

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that your windows store is not responding. There are several possible reasons and solutions for this problem. Here are some steps you can try to fix it:

• Change the computer's time: Another possible reason is that the windows store time is not synced with your system time. This can cause errors when accessing the store. To fix this, you can go to Settings -> Time & Language and make sure that your time zone, date, and time are correct. You can also turn on the option to set time automatically.
• Clear the windows store cache: The windows store cache may get full or corrupted over time, which can cause problems with the store. To clear the cache, you can press Windows + R keys and type wsreset.exe in the Run dialog box. This will reset the store and clear the cache.
• Change your DNS address: Sometimes, the windows store may not work if your PC is connecting to the Internet through certain DNS servers. You can try changing your DNS address to a different one, such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google).
• Reset Microsoft Store: Sometimes, resetting the Microsoft Store can resolve issues. Here's how to do it:
  • Open "Settings."
  • Go to "Apps" > "Apps & features."
  • Scroll down and find "Microsoft Store" in the list.
  • Click on "Microsoft Store" and select "Advanced options."
  • Scroll down and click the "Reset" button.
  • Follow the on-screen instructions to reset the Store.
• Run the Windows Store Apps Troubleshooter: Windows has a built-in troubleshooter that can automatically detect and fix issues with the Microsoft Store. Here's how to use it:
  • Go to "Settings" > "System" > "Troubleshoot."
  • Under "Other troubleshooters" select "Windows Store Apps" and run the troubleshooter.
• Create a New User Account: If none of the above solutions work, you can try creating a new user account on your computer and see if the Microsoft Store works there. Your current user profile may be corrupted. Create a local user or administrator account in Windows - Microsoft Support 
• If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support
• Reinstall Microsoft Store (Advanced): As a last resort, you can try reinstalling the Microsoft Store using PowerShell. This is a more advanced step and should be used if other methods fail. To do this, open PowerShell as an administrator and run the following command:

    Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 
  

After trying these steps, check if the Microsoft Store is working again. I hope this helps.  If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist