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External monitor displaying with incorrect resolution - no other options available

Anonymous
2023-10-19T18:13:17+00:00

Hello,

I have a laptop running Windows 11 which I have been using alongside an external monitor, connected by a cable. I was using a cable with HDMI (laptop end) and VGA (monitor end) but started having problems (could have coincided with an update?) so changed to a new cable with HDMI at both ends and have had problems since then.

My monitor should display at 1920x1080 but is set to 640x480 in display settings, and this is grey and can't be changed. I am up to date with updates for Windows, my laptop and my graphics driver.

I have a Lenovo ThinkPad and an Iiyama ProLite (E2273HDS) external monitor.

This is what I'm seeing in Display Settings, with 1 being my laptop.

And, this is what the resolution settings for Display 2 look like

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-19T19:48:36+00:00

    Hi Hilary. My name is Lester, and I am an Independent Advisor. I understand the difficulties you've been facing, and I want to assure you that I'll be giving my all to provide the help you need.

    Please try the fix from this article and see if that fixes this issue:

    https://www.minitool.com/news/display-resolutio...

    I hope this helps. Feel free to reply if you have further questions. Thank you

    Disclaimer: There is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.

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  2. Anonymous
    2023-10-22T11:47:03+00:00

    Hi Lester,

    thank you for your kind offer of support with this matter. I started to work my way down through the list in the link that you sent, and nothing changed, but then a friend brought their monitor round and my laptop communicated with it perfectly - so, it looks like it was the monitor that was the problem. I have a replacement monitor on the way. I really should have found a way to check this first, but assumed that monitors were fairly basic and rarely created problems.

    Thank you again.

    Hilary_156

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