Ntsokernel.exe BSOD

Question

New computer build and from day one it crashes saying ntsokernel.exe.

Answer 1

Hi Chaz, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, the error you have is usually caused by Damaged power cords and adapters and drivers, and software updates to summarize this is only a general error on the PC, moreover, we need to analyze further and point out what is causing the issue, and to confirm can you still use the affected device? if so, can you please check if you have minidump files on the PC so we can further examine the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

Answer 2

All bullets here,

https://softwarekeep.com/help-center/what-is-ntoskrnl-exe-how-to-fix-it-ntoskrnl-exe,

and fresh install.

Answer 3

What have you tried so far?

Answer 4

Sadly I did all those steps already.

Answer 5

Hi,Chaz! I'm Luis, a fellow Microsoft Community Member . Thanks for reaching us out here.

Had that issue in the past and this community thread helped me. It is in Spanish but you can right click>Translate to English and it will be easy to follow

https://answers.microsoft.com/es-es/windows/for...