Hi, I am an Independent Advisor.
First, try checking your hardware
Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in.
Try using a different USB port on your PC.
If you use a USB hub between the device and the PC, make sure the hub has power. If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC.
Make sure that the cables on your device aren't damaged in any way.
Check any battery-powered devices to see if they are fully charged or have fresh batteries.
Make sure there’s no dirt blocking keys or sensors.
Please try this mouse on another PC or try another working mouse on your machine.
Can you please try removing the mouse driver and then reboot?
Here are the steps to completely remove a Device off your computer.
Step 1. Use shortcut keys Windows key+ X on Windows 10.
Step 2. Select Device Manager.
Step 3. Expand the entry. Right-click the problematic device and select Uninstall device.
Step 4. You need to check the option Delete the driver software for this device, and then click the Uninstall button.
Step 5. Reboot the computer.
After the reboot, please see it the problem is fixed.
Source link: https://support.microsoft.com/en-us/windows/mou...