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windows not loading on 2 computers

Anonymous
2023-10-16T23:02:25+00:00

an hp laptop and dell desktop, both running windows 10 pro, fail to load windows at startup. 2 separate hard drive units are not going to fail at the same time. Please advise. Neither has backup files. TIA

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2023-10-16T23:41:52+00:00

    Hi schuchertr,

    I'm Paul and I'm here to help you with your concern.

    Try to access the Windows Recovery Environment, turn your computer on and off three times. While booting, make sure you turn off the computer when you see the loading logo. After the third time, Windows 10 will boot into diagnostics mode. Click Advanced options when the recovery screen appears.

    Then in the "Choose an option" screen, click Troubleshoot => Advanced Options => Try the options System Restore or Startup Repair.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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