Windows 10 Issue

Question

I am trying to run a game with Easy Anti Cheat on, but it doesn't launch. When checking on Event Viewer (Local) > Windows Logs > Application, I see the error that has the following:

Faulting application name: sao_al.exe, version: 1.0.0.1, time stamp: 0x6387b213

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000b95910

Faulting process id: 0xb9a4

Faulting application start time: 0x01da0151fc69ae57

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SWORD ART ONLINE Alicization Lycoris\sao_al.exe

Faulting module path: unknown

Report Id: 91290350-f8a4-49c3-9c97-5141361694f4

Faulting package full name:

I then opened Command Prompt as admin. FIrst, I ran [DISM.exe /Online /Cleanup-image /Restorehealth] and then ran [sfc /scannow]. After letting it run, the result was "Windows Resource Protection did not find any integrity violations."

Trying to launch it again with Easy Anti Cheat on, I get the following:

Faulting application name: sao_al.exe, version: 1.0.0.1, time stamp: 0x6387b213

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000c28f50

Faulting process id: 0x56dc

Faulting application start time: 0x01da017e40f1e954

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SWORD ART ONLINE Alicization Lycoris\sao_al.exe

Faulting module path: unknown

Report Id: 3bbda21e-14c2-4f83-bea0-e4be91074477

Faulting package full name:

Faulting package-relative application ID:

Is there a way I can fix this issue?

Answer 1

Hello Jeoffrey,

I am Jaspreet Singh.

Try reinstalling sword art online from official links.