Hello, I’m Virginia, a fellow user like yourself.
Sorry to hear you’re experiencing problems. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)?
I recommend an in-place upgrade repair.
To repair Windows without losing any data then follow the instruction here:
https://www.tenforums.com/tutorials/16397-repai...
This will also upgrade you to the latest version of Windows - currently 22H2 - if you’re not already running this.
In a nutshell you just download the media creation tool, run this by double clicking on the file & choose to upgrade now or if you are creating media on another PC, you download the tool, run it by double clicking on the file & choose to create media for another PC, then insert the Windows 10 media (USB/DVD) in the problem PC & run setup from within Windows.
Please note a repair install is not a reset, this is a last attempt at repairing a PC without a clean install. If this fails to repair the problem then usually a clean install is required.
MCT/USB: https://www.microsoft.com/software-download/win...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.