Share via

Cannot access Admin account on Win 11

Anonymous
2023-10-31T08:50:10+00:00

Hi,

I set up my home surface on Win 11 with an admin email account that was a gmail account. However I have subsequently migrated this gmail email account to a MS small business office 365 account.

The result is when I try to access the admin account on my home Win 11 machine it does not recognise the email / MS personal account, I'm guessing because it's looking for the gmail / MS personal account and that doesn't exist any more?

I can't lift privileges on other emails to admin status because I cant access admin rights to do this. I'm stuck in a loop it appears?

How do I change admin on Win 11 to a different personal email account without Admin control?

Thanks

Dave

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-01T09:48:52+00:00

    Hi Dave Axam,

    Welcome to Microsoft Community.

    Administrator permissions are an important part of the administrator account.

    Administrator accounts under the Administrators group and the administrator account govern each other.

    The steps that the Answers community can provide in relation to account operations are based on the available backup administrator account.

    If no other administrator account exists on the device, we are unable to perform further actions in such cases.

    The following threads, summarized by community members, describes the idea of reconfiguring local accounts with the help of Windows installation media.

    The idea is usually applied in scenarios where login is blocked by the lock screen interface.

    Due to the account permissions in our domain environment and the rarity of the background of the problem you are experiencing, it is difficult for us to perform further testing to ensure that this idea is applicable to your scenario.

    If it is not available, you may need to consider using other means (involving a reset, reinstallation of Windows) to regain ownership of your device.

    Disclaimer: Please back up all your important data before performing it.

    Thanks for your patience and understanding!

    Best Regards,

    Kyo - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments