Do not remember password!

Question

Do not remember password!

Anonymous

I do not remember a password to my computer & it says my security answers are not all correct. It has been a couple of years since I have used this computer. It shows up in my devices on Microsoft products but I can’t acces anything else. Please help!!!

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Answer 1

Hello Marita, how are you?

I understand that you have lost access to your user, I'm sorry about that.

It really is very frustrating, but unfortunately, without access to the computer, we are somewhat limited in trying to find a solution.

In this case the only way to resume access is to apply a Windows Reset so that you can configure, reconfigure it and resume access, please follow the procedures below.

Step 1

Create installation media on this computer or other if necessary.

Follow the guidelines on the link below, please:

https://answers.microsoft.com/en-us/windows/for...

Step 2

Configure in your computer's BIOS to start via the USB installation.

***If you have any questions on how to start the USB installation, you can refer to this guide please.

https://www.groovypost.com/howto/bios-uefi-setu...

Boot with the Pen Drive;
When the installation window appears, click Repair your computer;
Click Troubleshooting;
Advanced options;
Click Restore PC > Choose between "Keep Files" or "Remove All".

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Do not remember password!

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