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Why does Windows 11 keep installing a 2nd HID Bluetooth mouse driver? It took me quite a while to figure out what was causing my MS mouse to have erratic moves. In the Device Manager, I noticed 2 drivers. I removed 1, mouse now works well. Next time I start my HP AIO touch screen PC, windows reinstalls the driver I removed causing the same problem again. I also noticed that the driver is dated 2006, with no updates available.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello there, this is Suganya. I'm an Independent Advisor and user like you. I'm happy to help you.
I understand your concern. Sometimes, outdated or incompatible Bluetooth drivers can cause this issue. Now on the device manager, right click the Bluetooth driver that is causing the issue. Then click update and search automatically to update the driver.
I hope this helps you to resolve the issue. Please let me know if you need further assistance. Thank you!
Regards
Suganya
