bosd

Question

bosd

Anonymous

hi have been having problems with my pc. i so did a prime95 stress test on my pc. and it just keep restarting so i fored a bosd. after running !analyze -v this is what i got.

KEY_VALUES_STRING: 1

    Key  : Analysis.Elapsed.mSec
    Value: 75

    Key  : Analysis.IO.Other.Mb
    Value: 3

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 6

    Key  : Analysis.Init.CPU.mSec
    Value: 30

    Key  : Analysis.Init.Elapsed.mSec
    Value: 74485

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 76

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xef

    Key  : Failure.Bucket
    Value: WRONG_SYMBOLS_X64_22621.1928.amd64fre.ni_release_svc_prod3.230622-0951_TIMESTAMP_260301-160441_69A46399_nt_wrong_symbols!69A463991048000

    Key  : Failure.Hash
    Value: {3bbfdc81-819a-b9b2-2535-c291dd0ed297}

    Key  : WER.OS.Branch
    Value: ni_release_svc_prod3

    Key  : WER.OS.Version
    Value: 10.0.22621.1928

BUGCHECK_CODE:  ef

BUGCHECK_P1: ffffc78f1b3ec0c0

BUGCHECK_P2: 0

BUGCHECK_P3: ffffc78f1b3ec0c0

BUGCHECK_P4: 0

FILE_IN_CAB:  091123-11468-01.dmp

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

WRONG_SYMBOLS_TIMESTAMP: 69a46399

WRONG_SYMBOLS_SIZE: 1048000

FAULTING_MODULE: fffff80230c00000 nt

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT:  
fffffa0a`0952b958 fffff802`315b82cb     : 00000000`000000ef ffffc78f`1b3ec0c0 00000000`00000000 ffffc78f`1b3ec0c0 : nt!KeBugCheckEx
fffffa0a`0952b960 fffff802`31502233     : 00000000`00000000 00000000`00000040 00007ffc`14e882a0 00000000`00000014 : nt!PsSetLegoNotifyRoutine+0x60b
fffffa0a`0952b9f0 fffff802`313e3670     : 00000000`00000000 ffffc78f`1b3ec0c0 00000000`00000000 ffffc78f`1b3ec4f8 : nt!CmCallbackGetKeyObjectID+0x4fb03
fffffa0a`0952ba60 fffff802`31045fe8     : ffffc78f`17157080 ffffc78f`17157080 00000000`00000000 ffffc78f`00000000 : nt!PsAcquireProcessExitSynchronization+0x30c0
fffffa0a`0952bae0 00007ffc`1592f2d4     : 00007ffc`158e0c34 00000000`000000ff 00000000`00000000 00000000`00000000 : nt!setjmpex+0x8c88
00000001`0007f678 00007ffc`158e0c34     : 00000000`000000ff 00000000`00000000 00000000`00000000 00007ffc`1306baf3 : 0x00007ffc`1592f2d4
00000001`0007f680 00000000`000000ff     : 00000000`00000000 00000000`00000000 00007ffc`1306baf3 00000000`00000005 : 0x00007ffc`158e0c34
00000001`0007f688 00000000`00000000     : 00000000`00000000 00007ffc`1306baf3 00000000`00000005 00007ffc`14e882ab : 0xff

IMAGE_VERSION:  10.0.22621.2134

STACK_COMMAND:  .cxr; .ecxr ; kb

EXCEPTION_CODE_STR:  69A46399

EXCEPTION_STR:  WRONG_SYMBOLS

PROCESS_NAME:  ntoskrnl.wrong.symbols.exe

IMAGE_NAME:  ntoskrnl.wrong.symbols.exe

MODULE_NAME: nt_wrong_symbols

SYMBOL_NAME:  nt_wrong_symbols!69A463991048000

FAILURE_BUCKET_ID:  WRONG_SYMBOLS_X64_22621.1928.amd64fre.ni_release_svc_prod3.230622-0951_TIMESTAMP_260301-160441_69A46399_nt_wrong_symbols!69A463991048000

OS_VERSION:  10.0.22621.1928

BUILDLAB_STR:  ni_release_svc_prod3

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 11

FAILURE_ID_HASH:  {3bbfdc81-819a-b9b2-2535-c291dd0ed297}

Followup:     MachineOwner
---------

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

Answer 1

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Make sure that share links are available without sign in.

Answer 2

Sorry, i was offline.

Completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.

A slightly older version of that driver is more stable than the latest version.

Answer 3

Anonymous

I also had virtual RAM setup I did clear it though after I got that today. And running the ram diagnostic test. I got those when I duplicating the crash. I didn't get those this morning when I first posted

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Answer 4

hi dave here is what happening to day as im live streaming and working in unity3d.

https://youtu.be/MUTIDf6lwKU

here's one from me this year. i have upgraded my RAM from 16 to 32 GB RAM since then

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2156

    Key  : Analysis.Elapsed.mSec
    Value: 3264

    Key  : Analysis.IO.Other.Mb
    Value: 12

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 30

    Key  : Analysis.Init.CPU.mSec
    Value: 171

    Key  : Analysis.Init.Elapsed.mSec
    Value: 11330

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 99

    Key  : BlackBox.SmDecompressionFailure.CompressedSize
    Value: 0x891

    Key  : BlackBox.SmDecompressionFailure.CompressionFormat
    Value: 0x3

    Key  : BlackBox.SmDecompressionFailure.SourceDataHash
    Value: 0xe665e199

    Key  : BlackBox.SmDecompressionFailure.SourceDataOffset
    Value: 0x77b0

    Key  : BlackBox.SmDecompressionFailure.SourcePFN1
    Value: 0x2790a7

    Key  : BlackBox.SmDecompressionFailure.SourcePFN2
    Value: 0x2790a8

    Key  : BlackBox.SmDecompressionFailure.TargetPFN
    Value: 0x31ed10

    Key  : Bugcheck.Code.KiBugCheckData
    Value: 0x12b

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x12b

    Key  : Failure.Bucket
    Value: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError

    Key  : Failure.Hash
    Value: {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

BUGCHECK_CODE:  12b

BUGCHECK_P1: ffffffffc00002c4

BUGCHECK_P2: 891

BUGCHECK_P3: 168229977b0

BUGCHECK_P4: ffffd5001b5a3000

FILE_IN_CAB:  052423-6531-01.dmp

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  MemCompression

STACK_TEXT:  
ffffe502`e2df7268 fffff802`2c9b5baf     : 00000000`0000012b ffffffff`c00002c4 00000000`00000891 00000168`229977b0 : nt!KeBugCheckEx
ffffe502`e2df7270 fffff802`2c8698bb     : 00000000`00000200 00000000`00000003 ffff9d0e`451ac050 ffff9d0e`37f36d20 : nt!ST_STORE<SM_TRAITS>::StDmPageError+0xfb
ffffe502`e2df72c0 fffff802`2c9b6b88     : 00000000`00000004 fffff802`2c9b01de 00000000`00000000 00000000`00000001 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x2c5
ffffe502`e2df7390 fffff802`2c9b77e8     : 00000000`00000001 00000000`00000da4 ffff9d0e`451ac050 ffff9d0e`00001000 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0xa0
ffffe502`e2df73e0 fffff802`2c9b6375     : 00000000`ffffffff ffff9d0e`47ec2000 ffffe502`e2df74c0 ffff9d0e`4c3c0a10 : nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x1c4
ffffe502`e2df7480 fffff802`2c9afbdb     : ffffe502`e2df76b9 00000000`00000001 00000000`00000000 ffff9d0e`4c3b7030 : nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xc9
ffffe502`e2df7530 fffff802`2c9afab1     : ffff9d0e`451ac000 ffff9d0e`4c3c0a10 ffff9d0e`47ec2000 ffff9d0e`451ad9c0 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x93
ffffe502`e2df75b0 fffff802`2c64023a     : ffff9d0e`48a1c0f4 ffff9d0e`451ac000 00000000`00000000 ffff9d0e`47ec2000 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x21
ffffe502`e2df75e0 fffff802`2c86933e     : fffff802`2c9afa90 ffffe502`e2df7680 00000000`00000002 ffff9d0e`00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x7a
ffffe502`e2df7650 fffff802`2c9b1b58     : ffffe502`00000001 ffff9d0e`341ef1c8 00000000`000003ff ffff9d0e`4c3c0a10 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xd6
ffffe502`e2df7720 fffff802`2c9af2c3     : 00000000`000003ff 00000000`000003ff ffffe502`e2df77d0 ffff9d0e`4c3c0a10 : nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x48
ffffe502`e2df7770 fffff802`2c868dd2     : 00000000`0000000c ffff9d0e`4c3c0a10 00000000`00000001 00000000`00000001 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmIoCtxQueueWork+0x1d7
ffffe502`e2df7800 fffff802`2c9b8e62     : ffff9d0e`4e5a8d20 ffffe502`e2df78c0 00000000`00000001 ffffe502`00000000 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmPageRead+0x1cc
ffffe502`e2df7880 fffff802`2c85517e     : ffff9d0e`2071f9db 00000000`00000001 ffff9d0e`598dc740 fffff802`2c632219 : nt!SmPageRead+0x42
ffffe502`e2df78c0 fffff802`2c693397     : 00000000`00000002 ffffe502`e2df7a00 ffff9d0e`4e5a8c10 ffff9d0e`4e5a8c10 : nt!MiIssueHardFaultIo+0x1c148e
ffffe502`e2df7910 fffff802`2c6eb4aa     : 00000000`c0033333 00000000`00000001 00007fff`1e5ce948 00000000`00000000 : nt!MiIssueHardFault+0x207
ffffe502`e2df79c0 fffff802`2c83c529     : 00000000`7ffe0385 ffffe502`e2df7b60 00000000`00000000 ffff9d0e`598dc0c0 : nt!MmAccessFault+0x31a
ffffe502`e2df7ae0 00007fff`1e5836ff     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x369
000000c8`4d3df590 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`1e5836ff

SYMBOL_NAME:  nt!ST_STORE<SM_TRAITS>::StDmPageError+fb

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.1702

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  fb

FAILURE_BUCKET_ID:  0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 11

FAILURE_ID_HASH:  {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}

Followup:     MachineOwner
---------

Answer 5

DaveM121 891.6K Independent Advisor

Hi, I am Dave, I will help you with this.

1

There is just generic errors indicated in that dump file, you indicated you forced a BSOD, what problems are you having with your PC is is crashing if you do not force the BSOD?

2

Is there any more minidump files in the C:\WIndows\System32 folder?

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